Or Why the Spirit of King George III Is Alive and Well (Spanish version)

  • Reference: HBS-310S02

  • Year: 2002

  • Number of pages: 3

  • Geographic Setting: United States

  • Publication Date: Jun 11, 2002

  • Source: HBSP (USA)

  • Type of Document: Case

  • Industry Setting: Airlines

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Description

Introduces issues of new service standards in an information-intensive world.

Keywords

Information technology IT management Operations and processes Service management