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IESE (España)
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I'm Old, Not an Idiot: A Retiree Against the Banks (B)
Leahy, Ivo; De la Cierva Álvarez de Sotomayor, Santiago CarlosCase DPO-782-EKnowledge and Communication, StrategyThe banking sector has undergone a profound transformation in recent years. Mergers have rendered many branches superfluous, while online banking means most users can manage their accounts while rarely entering a physical bank. The sector is shrinking, and all banks are closing branches, a process that has been further accelerated by two years of pandemic. Carlos San Juan is a 73-year-old retiree who found using banking apps difficult. When one ...Starting at €5.74
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Banesto: The case of the dealing room
Ferrer, F.; Valor Sabatier, JosepCase SI-54-EKnowledge and CommunicationStarting at €8.20
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Caixa d'Estalvis de Tuixèn: Computing Department
Andreu i Civit, RafaelCase SI-17-EKnowledge and CommunicationStarting at €8.20
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Subastas de Arte, S.A.
Andreu i Civit, RafaelCase SI-16Knowledge and CommunicationEl caso describe las operaciones y el enfoque competitivo adoptado por una empresa de subastas de arte. A pesar del éxito conseguido por la empresa en los últimos años, existen problemas de carácter operativo y administrativo que desmotivan al propietario de SASA. Se presenta suficiente información para analizar cómo resolver dichos problemas sin comprometer la excelente situación de SASA en el mercado.Starting at €8.20
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Prous Science: Adapting business to the technological revolution
Merlini, A.; Estévez, A.; Sieber, SandraCase SI-119-EKnowledge and CommunicationProus Science has been providing information and information services on drug R&D, pharmacology, medicine and medicinal chemistry since 1958. From its beginnings it has favored technological innovation, and over the years the company's products have evolved through the years from print journals to diskette- and CD-ROM-based databases to classic online files and the newest electronic formats. The Internet option has since been complemented by Intr...Starting at €8.20
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Games for rent in Teléfonos de Portugal
Chason R.; Valor Sabatier, JosepCase SI-141-EKnowledge and CommunicationThe case presents the dilemma facing the product manager in charge of the computer game service recently launched by Teléfonos de Portugal. Following an intense advertising campaign, sales have been minimal and the product manager is wondering why this is so and what he can do about it.Starting at €8.20
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Juan Vila. Programador
Andreu i Civit, Rafael; Grau E.; Llevat J.Case SI-79Knowledge and CommunicationJuan Vila ha sido contratado por una empresa de desarrollo de software para colaborar en la programación de un subsistema informático a medida para otra empresa, y ha firmado un contrato al efecto. Una vez desarrollado, Juan plantea que los programas constituyen una propiedad intelectual suya y no está dispuesto a renunciar a ella para que la empresa que le contrató pueda comercializar el subsistema correspondiente. A todo esto, la fecha de entre...Starting at €8.20
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Ebe (A)
Andreu i Civit, Rafael; Grau E.; Llevat J.Case SI-81Knowledge and CommunicationEl caso plantea una situación de conflicto entre Ebe, una entidad financiera de envergadura, y un suministrador de software internacional con quien Ebe firmó un contrato para la adecuación de ciertos sistemas estándar a sus necesidades competitivas específicas. La indefinición de dicha adecuación de sistemas lleva a una situación de continua escalada en la que Ebe argumenta no haber tenido acceso a sistemas utilizables y el suministrador de softw...Starting at €8.20
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Big Brother: Endemol's Big Hit
Fillat D.; Valor Sabatier, Josep; Nueno, José LuisCase SI-154-EKnowledge and CommunicationThis case describes the history of the Big Brother television show format, thought up by Endemol, which represent the global launchof the "reality show" concept. Following years of extraordinary success, Endemol and its Spanish subsidiary Zeppelín are thinking about how to vary the format to recover audience viewing levels.Starting at €8.20
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Mútua de Terrassa: Rollout of the Health Care Information System (HCIS)
Mitchell, Jordan; Ribera, Jaume; Rosenmöller, MagdaCase P-1087-EKnowledge and Communication, Service and Operations ManagementAs of autumn 2006, a major Spanish hospital outside of Barcelona, Grup Mútua de Terrassa (MT), is implementing the second major phase of a new Health Care Information System (HCIS) along with Hewlett-Packard (HP) at eight centers for primary care. The HCIS project is a multi-year and multi-phase initiative which is the first in many steps towards a "paper-less" hospital. The hospital's management are wondering how the HCIS will change the way peo...Starting at €8.20