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IESE (España)
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Learning the Machine: Anovo Ibérica Introduces AI in Operations
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20
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Presscut (C) (Portuguese Version, Brazil)
Vázquez-Dodero F.; Badia, MarcCase ASN-31-PBDecision Analysis, Entrepreneurship, StrategyOutcome of the series of events related in cases (A) and (B).Starting at €5.74
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BioRecilGent (A)
Miguel A. Ariño; Rodríguez Mariscal, ManuelCase AD-380Decision AnalysisEl caso presenta el desarrollo de un fármaco que todavía no está aprobado. Muestra las distintas opciones que tiene la empresa que lo desarrolla, según las diferentes fases para su aprobación.Starting at €8.20
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Outvise: un sueño en cuarentena: El trabajo presencial/remoto tras la pandemia
Las Heras, Mireia; LLensa, EusebiCase DPO-769Leadership and People ManagementCuando la pandemia parece estar llegando a su fin, en Outvise -una start-up plataforma "marketplace"- de trabajo de alto valor añadido de IT, les piden a sus empleados que regresen a trabajar desde las oficinas un día por semana. La sorpresa de los dos socios, uno de ellos el CEO, es mayúscula cuando reciben una carta de uno de ellos, en representación de la plantilla, diciendo que no quieren regresar y que van a seguir trabajando en remoto. Alex...Starting at €8.20
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Lídia Izquierdo (B): Un despido con problemas
Quintanilla, Javier; Las Heras, MireiaCase DPO-758Business Ethics and Corporate Social Responsibility, Leadership and People ManagementTras los sucesos descritos en el caso (A), la empresa toma la decisión de despedir a Lídia Izquierdo. Lo que parecía iba a ser un mero trámite administrativo, se complica cuando la afectada se niega a negociar un despido improcedente y aduce "mobbing". Este caso está basado en el caso "Carmen García" de Juan López-Cotarelo y Javier Quintanilla, DPO-124.Starting at €5.74
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Lídia Izquierdo (C): Sentencia de despido nulo
Quintanilla, Javier; Las Heras, MireiaCase DPO-759Business Ethics and Corporate Social Responsibility, Leadership and People ManagementLa sentencia del juicio de Lídia Izquierdo reconoce que su despido es nulo por acoso laboral. Este es un fallo no esperado por la empresa que, sin embargo, adopta una estrategia para minimizar las repercusiones y negocia con Lídia las condiciones de su readmisión. Este caso está basado en el caso "Carmen García" de Juan López-Cotarelo y Javier Quintanilla, DPO-129.Starting at €5.74
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Fernández-Vega Eye Institute (Portuguese version, Portugal)
Serrano, Alejandro; Moscoso, PhilipCase P-1137-PPInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Somali, S.A. (Portuguese version, Portugal)
Vallejo, Luis Carlos; Chiner, AlfonsoCase SM-1527-PPLeadership and People ManagementThe case demonstrates the need to implement a professional system for the evaluation and assessment of executive management, both for family members and others, based on objectives and budgeting within the family business. It also highlights the need for tools and formal bodies to serve as a framework for debates regarding, on the one hand, business matters (shareholders' meetings, Board of Directors, Steering Committee) and, on the other, family...Starting at €8.20
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Abengoa, S.A. Should capital be increased in mid-2015 (Portuguese version, Portugal)
Suárez, José LuisCase F-925-PPAccounting and Control, Business Ethics and Corporate Social Responsibility, FinanceIn mid-2015, Abengoa, S.A. was highly indebted, in the opinion of both management and external analysts. A plan was launched to limit new investments and sett assets that were not performing. The level of debt was the result of a change in strategy with regards to the previous decade, from being an engineering services company to investing in infrastructure projects. Abengoa continued to do engineering, but mostly, at the time of writing, for the...Starting at €8.20
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Madrileña Red de Gas (B): Reinventing the Company With the Motto "Our Customers Must Not Suffer" (Portuguese version, Portugal)
Munoz-Seca, BeatrizCase P-1185-PPService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €5.74