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IESE (España)
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Services de Sûreté
Sabrià, FredericCase TD-107Business Ethics and Corporate Social ResponsibilityUna empresa francesa líder mundial en el sector de la electromecánica se plantea contratar los servicios de un grupo especializado en seguridad industrial. El Presidente Director General debe considerar la adopción de sistemas para paliar las amenazas externas (el espionaje industrial, por ejemplo), las amenazas internas (que provienen de los propios empleados y asociados de la compañía) y la cobertura de delitosStarting at €8.20
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Call Center Collapse
Sachon, MarcCase P-1066-EService and Operations ManagementThe case describes the problems one faces when managing a call center. Big Euro, a British company in the financial services sector, has started operations in the German-speaking market. It has installed a call center and during the first six months of operations customers complain about long waits. Big Euro is following an aggressive expansion strategy in the German market (where it offers some financial tools that are new to the market) and thu...Starting at €8.20
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The Amango Project: Taking Online DVD Rental to Germany
Sachon, MarcCase P-1068-EService and Operations ManagementThe case describes an innovative approach to online DVD rental pioneered by Netflix in a sector hampered by short life-cycle products (movies). The industry has a supply chain that is prone to misaligned incentives between echelons, resulting in product shortages and poor customer satisfaction. Amango hopes to import this business concept pioneered by Netflix to Germany. To be able to do so, the company must copy Netflix's operating system and ma...Starting at €8.20
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Tales of a Trader
Trauffler P.; Santomá, JavierCase F-785-EFinanceThis case is an introduction to the monetary markets from the viewpoint of a bank trader. It gives the opportunity to discuss the characteristics of the overnight market, swap market, instruments like the certificate of deposit and repurchse agreements. The case also introduces well known trading techniques such as interest carry trading.Starting at €8.20
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Maison Lumineuse: An Online Assessment Process
Rábago, Eduardo; Stein, GuidoCase DPO-731-EInformation Technologies, Innovation and Change, Leadership and People ManagementMaison Lumineuse is a retailer of home and decor products with a history that goes back over 40 years. The company is a leader in its sector, with 12,000 employees and 120 stores. In mid-2020, at the height of the COVID-19 pandemic, the company is planning to reassign 120 staff currently employed as store-level HR heads. To this end, a decision is made to modify the assessment center method by doing the assessments online and partly automating sc...Starting at €8.20
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Tennis Herrenberg
Thomas Klueter; Luis Palencia; Juan Carlos Vázquez-DoderoCase ASN-84-EAccounting and ControlThe Tennis Herrenberg case deals with an easy-to-understand business which paves the way to discussing important business issues (overall profitability and profitability by business line, balance and settlement sheets, cost allocation and transfer pricing, cost streamlining and savings, drivers of various businesses, selling points, etc.) and governance issues (partner relationships, duties to third parties, etc.).Starting at €8.20
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The Industrialization of Global Internet Start-ups: The Klaus Hommels Model
Menden, Lenka; Liechtenstein, HeinrichCase F-861-EFinanceIn spring 2010, Klaus Hommels, a leading European business angel based in Switzerland, was at his Zurich office reading another news article on the tremendous growth potential of U.S. online group-buying company Groupon. Klaus was inspired by the Groupon business model and wanted to invest in other companies in the developing group-buying market. However, he recognized that there was a major problem with starting and growing technology businesses...Starting at €8.20
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Alcatel-Lucent: Marketing the Cell Phone as a Mobile Wallet
Camacho, Nuno; Verniers, Isabel; García Pont, Carlos; Stremersch, StefanCase M-1279-EInformation Technologies, Innovation and Change, MarketingAlcatel-Lucent (ALU) was gearing up for the launch of a new business: mobile payment services. Mobile payment involves cash transactions between consumers and merchants or between consumers using their mobile phones. The emergence of a new technology in which ALU had strong expertise - near-filed communication (NFC) - represented a huge opportunity, as analysts expected the market for mobile payments to explode in the coming years. But to avoid p...Starting at €8.20
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Reiner Meinhold in Kölner Bank (A)
Stein, GuidoCase DPO-227-EInnovation and Change, Knowledge and Communication, Leadership and People ManagementIn late July 2010 Reiner Meinhold is in Beijing at an internal meeting of the group of which Kölner Bank is a subsidiary. Reiner is resources director at Kölner, the market leader in retail and SME banking in the Rhineland. Following a crisis brought on by currency and commodity exposures, Kölner Bank has been taken over by Deutsche Handelsbank (DHB) and has completely reformulated its business plan. Now it is profitable and is growing in the gap...Starting at €8.20