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IESE (España)
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Santander-Serfín: revitalizando el negocio de medios de pago
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190MarketingEn junio de 2001, Ramón Tellaeche, director general de mercadotecnia y productos del Banco Santander Serfín en México, se planteaba la estrategia comercial que la división de medios de pago debía seguir en los próximos meses para lograr unos ambiciosos objetivos comerciales. Marcial Portela, director general de la división América del Grupo Santander había marcado el objetivo de duplicar la cuota de mercado de tarjetas de crédito en el plazo de u...Starting at €8.20
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EPO: Electricidade Portuguesa Online (A)
Palencia, Luis; Vázquez- Dodero, Juan Carlos; Soler, EdiCase ASN-61Accounting and Control, Decision Analysis, EntrepreneurshipElectricidade Portuguesa Online (EPO), fundada por dos jóvenes emprendedores a finales de 2010, se dedica a la comercialización de energía eléctrica en Portugal. Dos años después del inicio de su actividad, los resultados parecen avalar el buen funcionamiento de la compañía y la estrategia basada en la comunicación online seguida hasta el momento. Sin embargo, los socios han agotado la tesorería y deben tomar una decisión acerca de cómo conseguir...Starting at €8.20
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Jose Cuervo: Going Public
Jansat Mayench, Oriol; Carbonell López; Óscar; Rahnema Alavi, AhmadCase F-975-EFinanceThe initial public offering of José Cuervo (JC) in February 2017 marked a milestone in the world of tequila, as the first tequila company in the world to go public. The listing of the Mexican company was especially relevant because it took place months after the arrival of President Donald Trump to the White House. He had criticized the Mexican government and the need to renegotiate the North American Free Trade Agreement (NAFTA). The listing led...Starting at €8.20
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MobiComp (B): The Way of the Innovator
Sosna, Marc; Darsch, Dave; Prats, Mª JuliaFocused Case EFC-17-EEntrepreneurship, Information Technologies, Innovation and ChangeThis case B cannot be taught as a stand-alone case, but is a direct continuation of the FocusCase "BrapoTech(A): Building to Scale" [EFC-4-E]. This second part illustrates the strategic decisions the firm took with regard to the challenges outlined in Case A, which were mainly around switching from developing more customized solutions to a stand-alone product company and reducing their scope from different industries to only one. In this case, th...Starting at €8.20
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Health Service Expansion and Development among the Uninsured Poor Population
Lee, Gabriel Manuel; Ribera, Jaume; Rosenmöller, MagdaCase P-1008-EService and Operations ManagementThis case describes the development of the PAC - Coverage Extension Program, from its creation in 1994 to the beginning of 2000. The PAC has managed to provide almost universal coverage for the population living in small, remote rural communities. The case describes the situation in 1994, the alternatives that were open to the ministry and the features of the program designed. It also discusses its operational development, reviews the actions tha...Starting at €8.20
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Innovación en la contratación pública en el sector salud (A): Cómo proporcionar mejores servicios con un presupuesto inferior en uno de los hospitales más importantes de Portugal
Valadares Tavares, L.; Gato Andeyro, P.; Pin Arboledas, José RamónCase DPO-238Information Technologies, Innovation and Change, Leadership and People ManagementEl caso presenta la innovación en la contratación pública en el Sector Salud a través de la licitación electrónica en el departamento de compras de un gran hospital.En un entorno de crisis económica que conlleva la reducción del presupuesto de gastos un 4% y, a la vez, una mejora de los servicios del centro, con objeto de reducir las listas de espera. Se explica el plan para implantar los cambios necesarios y un sistema para calcular la eficienci...Starting at €8.20
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INSITE: Simplified Big Data
Sendagorta, Paloma; Gallo, Iñigo; Jiang Wang, ÁngelaCase M-1384-EMarketingInsite is a customer business intelligence software developed by a European consulting company. The Iberia branch has had poor results during 2020. Of particular concern to the manager is the number of demos that are offered to potential clients: demos granted by the sales team have increased, while sales have decreased. Management has to review the process for granting demos. In particular, the case presents three such decisions: clients who are...Starting at €8.20
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The EDP Foundation
Vaccaro, Antonino; Ramus, TommasoCase BE-178-EBusiness Ethics and Corporate Social ResponsibilityThe EDP Foundation is a private, nonprofit organization that was created in December 2004 by the former Portuguese electricity monopolist EDP (Energias de Portugal). Around the end of 2009, the EDP Foundation was called to launch a corporate responsibility program associated with the construction of a huge dam in the Douro area, in northern Portugal. In this context, the EDP Foundation launched a new and innovative multistakeholder engagement pro...Starting at €8.20
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Juegos de alquiler en Teléfonos de Portugal
Chason R.; Valor Sabatier, JosepCase SI-141Knowledge and CommunicationEl caso presenta el dilema del «product manager» del servicio de juegos de ordenador que Teléfonos de Portugal acaba de poner en marcha. Después de una intensa campaña de promoción, las ventas han sido ínfimas y se pregunta a qué puede ser debido y qué pasos deberá tomar para solucionarlo.Starting at €8.20
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Nissan-Portugal
Agell, Pere; Alegre, H.; Segarra, José AntonioCase M-861MarketingEl importador oficial de Nissan para Portugal debe decidir un cambio de posicionamiento de la imagen de marca. Para ello, deben conjugar distintas interpretaciones de los resultados de una investigación de actitudes de conductores lusitanos.Starting at €8.20