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Metro Bank: The British Banking Revolution Begins (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, PhilipCase P-1112-PBFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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Coaching at Banco Azucarero de Cali (BAC) (B) (Portuguese Version, Brazil)
Susaeta Erburu, Lourdes; Serrano, Germán; Pin Arboledas, José Ramón; Cardona Soriano, PabloCase DPO-35-PBLeadership and People ManagementIn Case (B), the area manager - and new coach - takes on the evaluation interview and professional development plans of two branch managers - coachees - one with high potential and the other with limited perspectives in the bank. The exhibits show the evaluation tools used: the 180º Evaluation Chart and the "Spiders", which show the competency profiles.Starting at €5.74
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Charles Axelrod (B): Afrontando decisiones
San Martín, Álvaro; Quintanilla, JavierCase DPO-767Leadership and People ManagementCharles "Chuck" Axelrod, CEO de Spartan Capital Management, un famoso hedge fund o fondo de cobertura londinense, estaba valorando despedir a Taylor Dillon, director de Inversiones y uno de los autores intelectuales del reciente éxito del fondo. El buen clima en Spartan se estaba erosionando rápidamente. El conflicto de Dillon con Damian Akerman, director de una de las divisiones más importantes de Spartan, estaba alcanzando dimensiones insoport...Starting at €5.74
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LogisTech. In Search of Financing: Debt or Equity
Martínez Abascal, EduardoCase F-986-EFinanceIn July 2017, LogisWare (LW), a British leading manufacturer of storage systems in North & Central Europe and North America, had acquired Warehouse Industries, its main competitor in those markets. Now the company had to decide the financing of the acquisition and the financial structure of the entire company. They had two alternatives: 150 million loan or a 75 million of equity issue plus another 75 of debt. This case is an updated version of th...Starting at €8.20
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Britain and the EMS: The Choice of Exchange Rate Policy
Gual, JordiCase ASE-173-EEconomicsThe case presents the policy dilemma faced by the UK government in the spring of 1988. With the background of disagreements about whether the UK should join the EMS, a strong Sterling pounds creates problems for British exporters. The Prime Minister, Ms. Margaret Thatcher wishes to let the pound rise while the Chancellor of the Exchequer, Mr. Nigel Lawson favours a reduction in interest rates to bring down the exchange rate. The open disagreement...Starting at €8.20
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The United Kingdom: The Economic Agents
Argandoña, Antonio; Hernández, A.Case ASE-264-EEconomicsStarting at €8.20
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Dare Devils, S.A.
Nueno, Pedro; Ralph, MichaelCase P-558-EService and Operations ManagementStarting at €8.20
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Amnesty International
Taylor G.; Valor Sabatier, JosepCase SI-36-EKnowledge and CommunicationThis case describes the mission, organisational structure and operation of Amnesty International, the world-wide organisation devoted to the defense of human rights. The issue of recruiting and fund raising is thoroughly explored.Starting at €8.20