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IESE (España)
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Metro Bank: The British Banking Revolution Begins (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, PhilipCase P-1112-PBFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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Brazil's Macroeconomic Rollercoaster: From Lula's Boom to Rousseff's Bust
Talamàs Vilardaga, Eduard; Drebes Santos, Henrique; Fraletti, AlexandreCase ECON-429-EEconomicsBrazil-an emerging economy of more than 200 million citizens---experienced an exceptional economic boom under Lula's presidency (2003-10), followed by an equally dramatic economic downfall during the subsequent Rousseff and Temer administrations (2011-18). This case focuses on Brazil's macroeconomic policy during this period.Starting at €8.20
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Coaching at Banco Azucarero de Cali (BAC) (B) (Portuguese Version, Brazil)
Susaeta Erburu, Lourdes; Serrano, Germán; Pin Arboledas, José Ramón; Cardona Soriano, PabloCase DPO-35-PBLeadership and People ManagementIn Case (B), the area manager - and new coach - takes on the evaluation interview and professional development plans of two branch managers - coachees - one with high potential and the other with limited perspectives in the bank. The exhibits show the evaluation tools used: the 180º Evaluation Chart and the "Spiders", which show the competency profiles.Starting at €5.74
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Accent Equity Partners and the San Sac Deal
Kolarova, Lenka; Liechtenstein, Heinrich; Grabenwarter, UliCase F-983-EEntrepreneurship, FinanceIt was April 2019, and Niklas Sloutski, Chief Executive Officer of Accent Equity Partners, a Stockholm-based private equity firm, had just returned from a meeting with the firm's partners. The meeting in which they reviewed the firm's investment portfolio brought discussions about the implications of pursuing a possible exit from the investment in the San Sac Group, a market-leading provider of waste sorting, containment and compaction products i...Starting at €8.20
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The African Safari: Managing a Team in Crisis (A)
Mayank Dayal; Raes, AnneloesCase DPO-763-ELeadership and People ManagementProject leader Nimesh Kumar is facing a tough decision after his expat software development team is robbed from all their equipment. Should he abandon the project and return home to avoid the ongoing security threat, or stay in Kenya to finish the project and help their client and Kenya´s agricultural sector? Team members are divided into two groups, one group comprised of experienced team members aged in their late 30s and 40s who want to return...Starting at €8.20
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Con Roux Construction (B)
Miller, PaddyCase FH-498-ELeadership and People ManagementStarting at €5.74
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Dare Devils, S.A.
Nueno, Pedro; Ralph, MichaelCase P-558-EService and Operations ManagementStarting at €8.20
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Amnesty International
Taylor G.; Valor Sabatier, JosepCase SI-36-EKnowledge and CommunicationThis case describes the mission, organisational structure and operation of Amnesty International, the world-wide organisation devoted to the defense of human rights. The issue of recruiting and fund raising is thoroughly explored.Starting at €8.20
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20