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IESE (España)
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Santander-Serfín: revitalizando el negocio de medios de pago
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190MarketingEn junio de 2001, Ramón Tellaeche, director general de mercadotecnia y productos del Banco Santander Serfín en México, se planteaba la estrategia comercial que la división de medios de pago debía seguir en los próximos meses para lograr unos ambiciosos objetivos comerciales. Marcial Portela, director general de la división América del Grupo Santander había marcado el objetivo de duplicar la cuota de mercado de tarjetas de crédito en el plazo de u...Starting at €8.20
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Inroads de México, A.C.
González F.; Guillén, F. J.; Martínez, J. L.; Martín Cavanna, J.Case M-1041MarketingSe analiza la introducción de una institución norteamericana en México. Su objetivo es contribuir a la promoción de jóvenes con talento pertenecientes a minorías étnicas. La implantación en México conlleva una modificación notable de estos objetivos para acomodarse a las circunstancias de este país. Se discuten los aspectos estratégicos y operativos de este desarrollo institucional.Starting at €8.20
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The Mexican Social Security Institute - Towards deconcentration of health service providers
Jané E.; Ribera, JaumeCase P-1044-EService and Operations ManagementThree years ago, the Mexican Social Security Institute (IMSS), a highly centralized and hierarchical organization, started to devolve powers to its service units, grouped in decentrally managed medical areas (AMGDs). It was a slow process until a project was set up to create the necessary tools to administer the new decentralized system. Dr. Martín is the head of one of the new medical areas. He and his bosses have made the necessary changes to ...Starting at €8.20
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Grupo Velázquez
Mozo, Enrique; Gallo, Miguel ÁngelCase DG-1241-EStrategyThe founder of the Velázquez family group achieved an extraordinary level of development for its companies over a period of almost 30 years. But his devotion to the businesses was in detriment to the time and effort spent on bringing up his three children. On the founder's death, his children inherited the group, and one of them, Lorenzo, took over its executive management. Lorenzo continued to manage the family business with a certain degree of...Starting at €8.20
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Jose Cuervo: Going Public
Jansat Mayench, Oriol; Carbonell López; Óscar; Rahnema Alavi, AhmadCase F-975-EFinanceThe initial public offering of José Cuervo (JC) in February 2017 marked a milestone in the world of tequila, as the first tequila company in the world to go public. The listing of the Mexican company was especially relevant because it took place months after the arrival of President Donald Trump to the White House. He had criticized the Mexican government and the need to renegotiate the North American Free Trade Agreement (NAFTA). The listing led...Starting at €8.20
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Purchase Precedes Trust in Retailer
Castaldo, SandroArticle ART-1601-EBusiness Ethics and Corporate Social Responsibility, MarketingRestoring consumer trust remains an uphill battle for retailers, as for many others. The rise of private label (PL) products can, in fact, create a new reputation and identity for the retailer. Before, it was believed that consumers purchased these cheap knockoffs because they trusted in the store. But, as PL products have grown in quality to rival that of leading brands, a surprising about-face has emerged: customer satisfaction with PL products...Starting at €8.20
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Cuando la crisis no es sólo económica
Arruñada, BenitoArticle ART-1602Business Ethics and Corporate Social Responsibility, EconomicsEn España los indicadores de confianza están bajo mínimos, no tanto por la crisis económica como por la incapacidad del país para introducir reformas estructurales. El autor considera dos hipótesis, en parte complementarias, según las cuales el problema se situaría en las instituciones y/o en los valores. La hipótesis del déficit institucional sugiere que el sistema político traduce mal las preferencias de los ciudadanos en acciones de reforma. S...Starting at €8.20
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Heavy Lifting Ahead
Arruñada, BenitoArticle ART-1602-EBusiness Ethics and Corporate Social Responsibility, EconomicsConfidence indicators in Spain are at an all-time low. The reason is not so much the economic crisis as the country¿s failure to introduce structural reform. The author discusses two partly complementary hypotheses, identifying the problem as one either of institutions or of values. The institutional hypothesis suggests that the political system fails to translate citizens¿ preferences into effective reform. According to the values hypothesis, ma...Starting at €8.20
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How to Convince Skeptical Investors
Huy, Q.; Zott, ChristophArticle ART-1604-EEntrepreneurship, Leadership and People Management, StrategyEntrepreneurs who succeed in obtaining investment funding are those who know that establishing credibility matters a great deal. The authors identify at least four types of action strategies that entrepreneurs use to create the right impression. By skillfully employing several symbolic yet practical actions, entrepreneurs with little previous track record can gain the confidence of resource providers. In the race for scarce resources, more manage...Starting at €8.20
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<i>Flexiguridad</i> para dinamizar el empleo
Wilthagen, TonArticle ART-2047EconomicsUno de los problemas más acuciantes de los Gobiernos europeos es la elevada tasa de desempleo. Al mismo tiempo, a las empresas les cuesta cada vez más encontrar profesionales experimentados y cualificados que les puedan ayudar a competir en un entorno de negocio global. El modelo de empleo creativo y colaborativo conocido como flexiguridad ofrece una solución a ambos problemas. ¿Cómo? Apostando por modalidades de trabajo flexibles y progra...Starting at €8.20