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Transforming Unprofitable Customers: A Time-Driven Activity-Based Costing Approach
Kaplan, Robert S.; Anderson, Steven R.Book Chapter HBS-5242BC-EAccounting and ControlThis chapter reviews the types of actions managers take on the basis of the output from their activity-based costing models, focusing on how to improve customer profitability, a common application for Time-Driven ABC. This chapter is excerpted from "Time-Driven Activity-Based Costing: A Simpler and More Powerful Path to Higher Profits."Starting at €8.20