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IESE (España)
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¿Qué paga un sueldo? Guía práctica para compensar con sensatez en tiempos post-covid
Stein, Guido; Rábago, EduardoArticle HDBR-17Leadership and People ManagementEn tiempos de incertidumbre y de transformaciones aceleradas, suele haber cambios importantes en la forma de trabajar y de entender la relación entre empresa y colaborador. ¿Están modificándose las políticas de compensación al mismo ritmo que cambia la manera de gestionar las organizaciones y la relación entre empleados y empleadores? ¿Qué características debería cumplir una buena política retributiva? En este artículo se invita a la reflexión y ...Starting at €8.20
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Metro Bank: The British Banking Revolution Begins (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, PhilipCase P-1112-PBFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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For the best experience, let data be your guide
Martínez de Albéniz, Victor; Abhishek Deshmane; Ali AouadArticle ART-3451-EService and Operations ManagementExperience providers, from retailers to cultural institutions, can boost user engagement by making the most of their data analytics. Follow these tips, based on experiments carried out in the Van Gogh Museum, to optimize engagement and satisfaction in your own business setting.Starting at €8.20
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Holaluz y el Pacto Verde de la UE
Sachon, MarcCase OIT-1Service and Operations ManagementEn diciembre de 2021 Carlota Pi, cofundadora y CEO de Holaluz, la primera comercializadora de electricidad online de España, se disponía a escuchar a un grupo de alumnos del programa Executive MBA de una importante escuela de dirección de empresas del país. Les había encargado que hallaran soluciones a algunos de los retos que enfrentaba su compañía. Holaluz se diferenciaba de otras empresas del sector por su apuesta por la energía 100% verde y p...Starting at €8.20
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The DIA of Tomorrow: Can New Ownership Turn Around the Business? (Portuguese Version, Portugal)
Calleja Corujedo, Luis Manuel; Elvira Rojo, Marta; Proaño Vicente, Ángel; Sastre Boquet, IsaacCase SM-1712-PPCorporate Governance, StrategyIn 2019, seven years after its IPO, DIA, the third largest supermarket chain in Spain in sales, was going through the most notable crisis in its history. That year they had narrowly avoided a situation of technical bankruptcy, thanks to the intervention of LetterOne, the investment fund of Russian tycoon Mikhail Fridman who, after a long, complex, and controversial takeover, had become the largest shareholder in the company. One of LetterOne's fi...Starting at €8.20
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Segmented Management of the Customer Base (Portuguese Version, Brazil)
Huete Gómez, Luis MaríaTechnical Note PN-450-PBService and Operations ManagementThis document contains ten keys to make segmented customer management a source of competitive advantage creation, and ten questions that allow diagnosing the degree of progress in the segmented management of the customer base.Starting at €8.20
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Action Variables (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, Beatriz; Riverola, JosepTechnical Note PN-411-PBService and Operations ManagementThe technical note discusses the six action variables of a trading system: processes, capacity, flows, human resources, information system, and conflict resolution system.Starting at €8.20