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    HBSP (USA)

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    1. CMM versus Agile: Methodology Wars in Software Development

      Austin, Robert D.
      Case HBS-607084-E
      Information Technologies
      A CIO decides whether to adopt the "Capability Maturity Model" (CMM) within her IT department. The decision is proving surprisingly controversial; some of her best developers prefer adopting an "agile" methodological approach instead. Compares and contrasts the CMM and agile methodologies, such as Kent Beck's eXtreme Programming.

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    2. Artificial Intelligence for the Real World

      Davenport, Thomas H.; Ronanki, Rajeev
      Article HBS-R1801H-E
      Information Technologies
      Cognitive technologies are increasingly being used to solve business problems; indeed, many executives believe that AI will substantially transform their companies within three years. But many of the most ambitious AI projects encounter setbacks or fail. A survey of 250 executives familiar with their companies' use of cognitive technology and a study of 152 projects show that companies do better by taking an incremental rather than a transformati...

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    3. Enterprise Software Selection (Spanish version)

      Austin, Robert D.; Sole, Deborah; Cotteleer, Mark
      Case HBS-606S14
      Information Technologies
      Describes Harley-Davidson's decision process for defining and selecting an enterprise-wide procurement software package and the institutional changes introduced as part of this process. Tells the story of Harley-Davidson's approach in developing integrated business processes and information systems to meet the needs of a visionary procurement strategy. Central to this activity was the evaluation and selection of an enterprise software package and...

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    4. OTISLINE (A) (Spanish version)

      McFarlan, F. Warren; Stoddard, Donna B.
      Case HBS-102S22
      Information Technologies
      Describes the company's use of information technology to strengthen its position in the elevator sales and service market. Also demonstrates how information technology can be used to better manage and control a large geographically dispersed service organization. This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to student...

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    5. OTISLINE (B) (Spanish Version)

      Balaguer, Nancy S.
      Case HBS-102S23
      Information Technologies
      Proporciona una breve actualización sobre la aplicación OTISLINE y concepto de centro de servicio. Incluye discusiones de la percepción del presidente del impacto de OTISLINE en servicio al cliente y la respuesta de la organización local al servicio OTISLINE. Incluye una descripción de un programa piloto de 1989 para la introducción de, terminales portátiles basados ​​en radiofrecuencia a la mecánica de campo. Por último, el presidente de ofertas...

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    6. Connor Formed Metal Products (Spanish version)

      Applegate, Lynda M.; Stoddard, Donna B.; Conrad, Melinda B.
      Case HBS-115S09
      Information Technologies
      Connor Formed Metal Products was a small, privately owned manufacturer of custom metal springs and stampings. Since becoming president in 1984, Bob Sloss had implemented many changes to the company's organizational structure, management control systems, and information systems. In particular, he introduced a computer system in one plant to track product jobs through the manufacturing process. Employees at every function and level of the company c...

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    7. Televigilancia en el Visiting Nurse Health System

      McFarlan, F. Warren; Keil, Mark; Kaul, Mala
      Case HBS-117S07
      Information Technologies
      Los esfuerzos de la televigilancia en Visiting Nurse Health System caso presenta una casa de organización de atención médica para usar televigilancia para mejorar la calidad de la atención prestada a los pacientes en situación de riesgo que fueron dados de alta de hospitales y necesitan cuidados en el hogar. Después de dos años de usar el sistema de salud de amigos para la televigilancia de pacientes en situación de riesgo, Mark Oshnock, Presiden...

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    8. Pacific Bell: la reingeniería de Centrex

      Stoddard, Donna B.; Jarvenpaa, Sirkka
      Case HBS-117S17
      Information Technologies
      Describe el rediseño y puesta en marcha del nuevo proceso de las órdenes para un producto estrella en el Pacific Bell. Pacific Bell es una de las compañías de funcionamiento regionales de Bell compone de siete unidades de negocio. En lugar de implementar el nuevo proceso, las funciones y tecnología de la información propuesto por el equipo de diseño original, cada unidad de negocio regional implementado aquellas piezas que más rápidamente se trad...

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    9. Or Why the Spirit of King George III Is Alive and Well (Spanish version)

      McFarlan, F. Warren
      Case HBS-310S02
      Information Technologies
      Introduces issues of new service standards in an information-intensive world.

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    10. Radically Simple IT (Spanish version)

      Upton, David M.; Staats, Bradley R.
      Article HBS-R0803J
      Information Technologies
      the difficulty and expense of mapping out all requirements before a project starts because people often cannot specify everything that they need beforehand; the other unanticipated needs that almost always arise once a system is in operation; and the tricky task of persuading people to use and "own" it. Japan's Shinsei Bank emerged during the authors' research as a standout among the companies applying the path-based method. The firm designed, b...

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