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HBSP (USA)
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Luxury for the Masses (Spanish version)
Silverstein, Michael J.; Fiske, NeilArticle HBS-R0304CMarketingThere is a new class of American consumer and a new category of products and services has sprung into being to cater to it: new luxury. America's middle-market consumers are trading up to higher levels of quality and taste than ever before. Members of the middle market (those earning $50,000 and above annually) collectively have around $3.5 trillion of disposable income. And they will pay premiums of 20% to 200% for well-designed, well-engineered...Starting at €8.20
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Blogger in Their Midst (HBR Case Study and Commentary) (Spanish version)
Suitt, Halley; Weinberger, David; Samuelson, Pamela; Motameni, Erin; Ozzie, RayArticle HBS-R0309AMarketingIt was five minutes before show time, and only 15 people had wandered into the conference room to hear Lancaster-Webb CEO Will Somerset introduce the company's latest line of surgical gloves. More important, sales prospect Samuel Taylor, medical director of the Houston Clinic, had failed to show. Will walked out of the ballroom to steady his nerves and noticed a spillover crowd down the hall. He made a "What's up?" gesture to Judy Chen, Lancaster...Starting at €8.20
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Mind Your Pricing Cues (Spanish version)
Anderson, Eric; Simester, DuncanArticle HBS-R0309GMarketingFor most of the items they buy, consumers don't have an accurate sense of what the price should be. Research shows that consumers' knowledge of the market is so far from perfect that it hardly deserves to be called "knowledge" at all. Yet, people happily buy products every day. Is this because they don't care what kind of deal they're getting? No. Remarkably, it's because they rely on retailers to tell them whether they're getting a good price. I...Starting at €8.20
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Defeating Feature Fatigue (Spanish version)
Rust, Roland T.; Thompson, Debora Viana; Hamilton, Rebecca W.Article HBS-R0602EMarketingmaximizing the net present value of the typical customer's profit stream. The authors also advise companies to build simpler products, help consumers learn which products suit their needs, develop products that do one thing very well, and design market research in which consumers use actual products or prototypes.Starting at €8.20
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Rediscovering Market Segmentation (Spanish version)
Yankelovich, Daniel; Meer, DavidArticle HBS-R0602GMarketingIn 1964, Daniel Yankelovich introduced in the pages of Harvard Business Review the concept of nondemographic segmentation, by which he meant the classification of consumers according to criteria other than age, residence, income, and such. The predictive power of marketing studies based on demographics was no longer strong enough to serve as a basis for marketing strategy, he argued. Buying patterns had become far better guides to consumers' futu...Starting at €8.20
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Match Your Sales Force Structure to Your Business Life Cycle (Spanish version)
Zoltners, Andris A.; Sinha, Prabhakant; Lorimer, Sally E.Article HBS-R0607FMarketingthe differing roles that internal salespeople and external selling partners should play, the size of the sales force, its degree of specialization, and how salespeople apportion their efforts among different customers, products, and activities. These variables are critical because they determine how quickly sales forces respond to market opportunities, influence sales reps' performance, and affect companies' revenues, costs, and profitability. I...Starting at €8.20
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Gestionar cuentas globales
Yip, George S.; Bink, Audrey J. M.Article HBS-R0709GMarketingLa gestión global de la cuenta (GAM) - que trata las operaciones de un cliente multinacional como una cuenta integrada, con términos coherentes para la fijación de precios, las especificaciones del producto y servicio - ha proliferado en la última década. Sin embargo, según la investigación de los autores, sólo alrededor de un tercio de los proveedores que han ofrecido GAM está satisfecho con los resultados. La mayoría infeliz puede estar sufrien...Starting at €8.20
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El caso HBR: la venganza de los clientes
Ariely, Dan; Farmer, Tom; Bennett, Nate; Martin, Chris; Fein, Nancy; Libai, BarakArticle HBS-R0712AMarketingVenerable Detroit fabricante de automóviles Atida Motors cuenta con un nuevo centro de llamadas en Bangalore que la compañía espera aumentar su reputación de servicio al cliente. Pero no parece estar haciéndolo todavía. Las quejas sobre el Andromeda XL - la cadera nuevo modelo Atida esperanzas capturarán la imaginación de Wall Street - están inundando el centro de llamadas. retrasos de llamadas están construyendo, y cartas de reclamación se acumu...Starting at €8.20
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Deber a usted invertir en la cola larga
Elberse, AnitaArticle HBS-R0807HMarketingLa estrategia exitosa es un acercamiento consagrado, sobre todo en los medios de comunicación y entretenimiento. Cuando el espacio es limitado en las tiendas y en los canales de distribución tradicionales, los productores tienden a concentrarse en unas pocas probabilidades más vendidos, con la esperanza de que uno o dos grandes éxitos llevarán el resto de sus listas. Pero el comercio minorista en línea y la digitalización de los bienes de informa...Starting at €8.20
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El caso HBR: No intente hacer esto en otro pa s
Brown, StephenArticle HBS-R0809AMarketingDesde mediados de la década de 1990, Boutique-gestión metáfora Serendipity Associates (SA) ha sido clientes de ofrecimiento chisporrotear símiles y fragmentos de sonido ágil. Pero el jefe de SA, Barton Brady, se entera de que alguien está ahora la caza furtiva en su territorio. Es la operación de bajo alquiler tropos R Us, que ha iniciado la deslocalización de la producción a Irlanda y pronto inundar el mercado con metáforas de alta calidad y de ...Starting at €8.20