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Coaching at Banco Azucarero de Cali (BAC) (B) (Portuguese Version, Brazil)
Susaeta Erburu, Lourdes; Serrano, Germán; Pin Arboledas, José Ramón; Cardona Soriano, PabloCase DPO-35-PBLeadership and People ManagementIn Case (B), the area manager - and new coach - takes on the evaluation interview and professional development plans of two branch managers - coachees - one with high potential and the other with limited perspectives in the bank. The exhibits show the evaluation tools used: the 180º Evaluation Chart and the "Spiders", which show the competency profiles.Starting at €5.74
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Conflict Management (Portuguese Version, Brazil)
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-PBLeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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El propósito de Makonsa (E)
Almandoz, John; Cardona Soriano, Pablo; Chinchilla, Nuria; Rey, CarlosCase DPO-772Leadership and People ManagementEste ejercicio sirve para aprender a utilizar la dirección por objetivos y misiones como metodología de implantación de la misión en la empresa. Los participantes se dividen en cuatro equipos, que representan cuatro departamentos básicos de la empresa. Cada equipo tiene que desarrollar las misiones participadas, los indicadores y los objetivos para contribuir a la misión de la empresa. Este caso está basado en "La misión de Makonsa (B)" , DPO-429...Starting at €5.74
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ERC, S.A. (B)
Cardona Soriano, PabloCase FH-490-ELeadership and People ManagementStarting at €5.74
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ERC, S.A. (A)
Cardona Soriano, PabloCase FH-489-ELeadership and People ManagementStarting at €8.20
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Objetivo: reconstruir la confianza
Arrunada, Benito; Cardona Soriano, Pablo; Castaldo, Sandro; Rosanas Martí, Josep Maria; Wilkinson, HelenDossier DOS-3Business Ethics and Corporate Social Responsibility, Economics, Leadership and People Management, MarketingNecesitamos recuperar la confianza dentro y fuera de la empresa. Éstas son algunas de las claves para lograrlo.Starting at €15.00
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Leadership in Work Teams (French Version)
Cardona Soriano, Pablo; Miller, PaddyTechnical Note FHN-325-FRLeadership and People ManagementThis technical note offers a guide that may help the process of learning the secrets of winning teams. First, it defines what a team is, distinguishing it from other types of working groups. Second, it shows what characteristics the team members need to have to form a winning team. Then it goes through the stages of team development and reviews the basic processes teams need to master in each stage. Finally, it explains how to build team commitme...Starting at €8.20
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Conflict Management (French Version)
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-FRLeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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Orientación al cliente
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-52Leadership and People ManagementEsta nota técnica tiene por objeto ayudar al desarrollo personal de la competencia directiva de orientación al cliente. La razón de ser de cualquier empresa es el cliente. Hoy, el cliente está más informado y formado, es más selectivo y exigente, y tiene mayor capacidad de elección. Por tanto, la orientación al cliente se hace más necesaria que nunca para la supervivencia de la empresa. Si se desea anclar una cultura de orientación al cliente, qu...Starting at €8.20
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Inyecsa
Cardona Soriano, PabloCase FH-635-ELeadership and People ManagementA new factory manager is required to substantially and rapidly improve productivity and quality. To improve one of the sections that has been most reluctant to accept any changes, he promotes a shopfloor worker to the rank of team leader. The new team leader enforces the plant manager's guidlines very strictly. Following a confrontation between the team leader and a subordinate, the workers write a letter to the works committee demanding that the...Starting at €8.20