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IESE (España)
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The Shubert Organization: The Show Must Go On (condensed)
Beech, María Alejandra; Villanueva, Julian; González, JorgeCase M-1240-EMarketingIn January 2009, Bob Wankel sat in his office at the historic Sardi's building on 44th Street, New York, as he considered the challenges ahead: several Broadway shows were closing, and a severe economic downturn threatened future productions. Many were calling for changes in the theater industry, and the Shubert Organization (where Mr. Wankel had worked for 33 years) had recently lost its Chairman, Gerald Schoenfeld. As the firm's new President a...Starting at €8.20
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Market Segmentation
González, JorgeTechnical Note MN-400-EMarketingThe consumer's needs; providing good customer service: without a doubt, these concepts expressed by Theodore Levitt (1960) almost 60 years ago are at the core of the field of marketing. Considering the customer as the focal point of all commercial efforts quickly leads us to the realization of another equally important reality, namely that a "customer," in the abstract, does not exist. There are a host of specific customers-each with their own pe...Starting at €8.20
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GoQuickly.com and FileAway: Advertising in the Super Bowl
Gallo, Iñigo; González, Jorge; Capizzani, Mario; Panlilio, LorenzoCase M-1374-EMarketingKickersoft managers Jennifer Green and Ted Gutner, along with their respective marketing teams, were preparing for an important presentation meeting with CEO Henrik Mathison. During the meeting, the decision would be made on which creative concepts the US software company would use for that year's Super Bowl advertisements for FileAway and GoQuickly.com-Kickersoft's two most important cloud-based products. Green and Gutner were excited, but the...Starting at €8.20
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SEUR: Digitalizing Express Shipping
Foncillas, Pablo; González, JorgeCase M-1309-EInformation Technologies, Marketing, StrategyThe heads of marketing at SEUR (Servicio Urgente de Transportes; "Urgent Shipping Service" in English) were ready to present in the meeting room the results of the first six months since the relaunch of the company's new website. They had recently opted for promoting a website with a clear transactional focus. The meeting had been called to examine some aspects of the new site's performance, such as how sales were evolving with respect to target...Starting at €8.20
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ArteOliva
González, Jorge; Segarra, José AntonioCase M-1132-EMarketingArteOliva has launched a new extra virgin olive oil, packaged in cartons. After the product has been on the market for a few months, management decides to launch a TV advertising campaign to make consumers more aware of its benefits.Starting at €8.20
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Diseño de la oferta: carteras de productos, marcas y precios
González, JorgeTechnical Note MN-413MarketingEn esta nota se resumen las principales decisiones operativas para definir la oferta de una compañía: qué productos y/o servicios se van a ofrecer, bajo qué marcas y a qué precios. El enfoque que se propone para tratar un tema tan amplio consiste en centrarse en las consideraciones que debe realizar la dirección general. En la primera parte de la nota, se valoran los elementos que definen una oferta desarrollada para entrar en un nuevo mercado....Starting at €8.20
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Elección de mercado: target y posicionamiento
González, JorgeTechnical Note MN-412MarketingLa decisión más comprometida de la función comercial es la elección de mercado, que consta de dos partes: 1) la selección del cliente objetivo, o target, y 2) el posicionamiento. En esta nota, se señalan los principales criterios para seleccionar el target, y una serie de recomendaciones acerca de cómo determinar el posicionamiento. Para finalizar, se presentan con brevedad los conceptos claves del análisis estratégico, necesarios para evaluar su...Starting at €8.20
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Mármoles del Sur, S.A. (A). Novamármol
González, Jorge; Segarra, José AntonioCase M-1162-EFinance, MarketingA group of businessmen, advised by a wealth manager, must decide on taking an equity stake in a marble fabrication company. The company has a patent and a productive process that could revolutionize the traditional marble sector. The factors determining the valuation of the business are under debate with the current family owners and the group of interested entrepreneurs and managers. The challenge is to assess the business opportunity of this ne...Starting at €8.20
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Europa Group Seguros, S. A.: Estrategia Go-To-Market
Font, Vicente; González, JorgeCase M-1378MarketingEuropa Group Seguros (EGS), filial española de una compañía de seguros alemana, tiene que decidir qué hacer con la fuerza de ventas directa lanzada el año anterior. Los primeros resultados no son concluyentes. Al decidir, deberá tener en cuenta que desde la sede le han reclamado un crecimiento constante. Algunos de los miembros del equipo operativo de EGS señalan que sería mejor para la compañía invertir en la red de agentes tradicional, mientras...Starting at €8.20
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Segmentación de mercados
González, JorgeTechnical Note MN-400MarketingLas necesidades del consumidor. Dar buen servicio al cliente. Sin lugar a dudas, estos conceptos expuestos por Theodore Levitt hace ya casi sesenta años son centrales en el campo del marketing. La consideración del cliente como foco principal de todo esfuerzo comercial nos lleva rápidamente a la constatación de otra realidad igualmente importante. Y es que, en abstracto, ese "cliente" no existe. Existen infinidad de clientes, más o menos concreto...Starting at €8.20