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Conflict Management (Portuguese Version, Brazil)
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-PBLeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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Challenges for New Managers (Portuguese Version, Brazil)
Stein Martínez, GuidoTechnical Note DPON-60-PBLeadership and People ManagementBecoming a manager usually means achieving a professional and social position that brings with it certain rights and privileges other jobs cannot offer. The position gives money and rank, but more importantly it also entails obligations and responsibilities. It is important to understand that these obligations and responsibilities are the essential part of management, while money and rank are just the derived benefits. As in other professional ma...Starting at €8.20
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How to Be a Reformist : Basic Attitudes
Calleja Rovira, RicardoTechnical Note BEN-145-EBusiness Ethics and Corporate Social ResponsibilityStarting at €8.20
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Relevant Costs for Decision Making (II): Product Decisions at Under Capacity (Portuguese Version, Brazil)
Rosanas Martí, Josep MariaTechnical Note CN-143-PBAccounting and ControlThis is the second of a three-note series (CN-155-E, CN-143-E and CN-144-E). This note deals with the use of cost accounting data for decision making purposes. After classifying business decisions between investment and operating decisions, and the latter between pricing and production decisions, the note studies production decisions in situations where the firm is working below production capacity. The special order problem, dropping and adding ...Starting at €8.20
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Analítica web: desmitificando el marketing de rendimiento
Gallo Martinez, Íñigo; Valentí Vidal, Albert; Segarra, JavierTechnical Note MN-406MarketingEn esta nota técnica ofrecemos una guía sencilla para evaluar el rendimiento de tu empresa en las tres fases críticas del negocio online: atraer visitantes a tu web, convertirlos en clientes y conseguir que vuelvan. La explicación de los conceptos es sencilla y evitamos complicaciones innecesarias. Estos conocimientos básicos te ayudarán a entender los objetivos principales, los posibles problemas y las líneas de trabajo de tu presencia online....Starting at €8.20
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Measuring Uncertainties: Probability Functions (Chinese Version)
Ariño, Miguel AngelTechnical Note ADN-258-ZHDecision Analysis, EconomicsIn this note we present probability functions as a tool to measure uncertainties. Discrete and continuous probabilities are introduced as well as the distinction between probability functions and cumulative probabilities. The mean and standard deviation of a probability are also presented.Starting at €8.20
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Fundamental Concepts and Parameters of Operations Management (Chinese Version)
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458-ZHService and Operations ManagementThis technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need.Starting at €8.20
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Conflict Management (French Version)
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-FRLeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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Leadership in Work Teams (French Version)
Cardona Soriano, Pablo; Miller, PaddyTechnical Note FHN-325-FRLeadership and People ManagementThis technical note offers a guide that may help the process of learning the secrets of winning teams. First, it defines what a team is, distinguishing it from other types of working groups. Second, it shows what characteristics the team members need to have to form a winning team. Then it goes through the stages of team development and reviews the basic processes teams need to master in each stage. Finally, it explains how to build team commitme...Starting at €8.20
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You Are no Longer a Technical Specialist: Senior Managers and Technical Specialists: Two Ways of Working
Vázquez- Dodero, Juan Carlos; Fraguas, Rafael; Palencia, Luis; Rosenberg, Mike; Weber, Eric; Stein, GuidoTechnical Note ASNN-14-ELeadership and People ManagementManagers take decisions whose contents are the everyday work of the people they manage. By their very nature, managers deal with their subordinates' liberty; as such their decisions must be prudential. This case is based on the case from Juan Carlos Vázquez-Dodero, Rafael Fraguas, Luis Palencia, Mike Rosenberg y Eric Weber, "You are not a Technician", ASNN8, IESE, 2005.Starting at €8.20