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American Express: Bank 2.0
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Reference: DARDEN-S-0242-E
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Number of pages: 19
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Publication Date: Oct 6, 2014
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Fecha de edición: Jul 13, 2020
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Source: Darden University of Virginia (USA)
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Type of Document: Case
Description
In June 2011, American Express announced the formation of a new group, Enterprise Growth (EG). EG was designed to challenge existing credit and charge business models and extend American Express's leadership into the world of digital and mobile forms of payment through the use of software platforms and mobile apps. Alpesh Chokshi, president of EG, and Wesley Wright, product development leader, were well aware of the magnitude of the potential market that was currently underserved by traditional banking services. They saw an opportunity to do something bigger—to move American Express into debit and checking spending. EG called the initiative Bank 2.0, indicating the application of technology to usher in a “next iteration” of banking.