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Canadian Tire: Business Intelligence in 2008
Nicole R.D. Haggerty; Ken MarkCase IVEY-9B08E008-EInformation TechnologiesIn March 2008, the vice-president of governance, architecture, and corporate and diversified businesses for Canadian Tire Corporation (CTC) felt confident that the Business Intelligence (BI) system that had been scheduled to be implemented in 2005 was now ready for implementation. The right people and processes were now in place. With the right people involved at different levels in the organization and several process-related initiatives, CTC's ...Starting at €6.75
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Canada Health Infoway (Español version)
Derrick NeufeldCase IVEY-9B10ES19Information TechnologiesEste caso presenta IT-confiado sistema de salude de Canadá, utilizando tres viñetas reales: un paciente de urgencias inconsciente cuyos registros electrónicos de salud (EHR) pueden haber salvado la vida; un paciente cuyos problemas de salud y complejo plan de drogas fue efectivamente y enteramente gestionado por farmacéuticos mediante un sistema de información compartida; y una paciente sufriendo de una médula ósea trasplante que fue capaz de per...Starting at €6.75
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OpenText Corporation
Derrick NeufeldCase IVEY-9B10E021-EInformation TechnologiesThis case focuses on Open Text, a Canadian software development firm that offers enterprise class, knowledge management tools. Three major customer implementations of Open Text software tools are described: Hyatt Hotels created an effective centralized meeting platform and improved customer service; Siemens AG dramatically improved its routine workflow processes; and EnCana sped up information access using a map-based interface to its document re...Starting at €6.75
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Netflix Inc.: The Disruptor Faces Disruption
Chris Kemerer; Brian DunnCase IVEY-9B17E016-EInformation TechnologiesNetflix Inc. (Netflix) had surpassed Blockbuster, the previous movie rental leader, before making the successful transition to digital delivery of video content. But despite Netflix's success, in 2017, numerous competitors, including both established, mainstream content producers and digital upstarts, were making it difficult for Netflix to recreate its earlier dominance. Critics pointed to Netflix?s slowing acquisition of subscribers and acceler...Starting at €6.75
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Knight Capital Americas LLC
Robert D. Austin; Darren MeisterCase IVEY-9B15E008-EInformation TechnologiesIt took 19 years to build Knight Capital Americas LLC into the largest market maker on the New York Stock Exchange, but on August 1, 2012, it took only 45 minutes for the firm to be wiped out by an information technology (IT) problem: a change in the company's software caused it to lose more than $450 million dollars in less than an hour. Although it was ultimately saved from bankruptcy when it was acquired two days later, the terms of acquisitio...Starting at €6.75
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NASDAQ OMX: The Facebook Debacle
Deborah Compeau; Craig Dunbar; Michael R. King; Ken MarkCase IVEY-9B13E006-EInformation TechnologiesSenior management of a large stock exchange is reviewing a recent software problem that resulted in a botched opening for the initial public offering of a popular social media company. They are drawing up a list of recommendations on how to prevent this type of failure in the future, taking into account the needs of their various stakeholders, including customers, market makers, listed firms, regulators and shareholders. Overviews of the stock ma...Starting at €6.75
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A Hacker Attack: An e-Commerce Nightmare (A)
Darren Meister; Carlie BellCase IVEY-9B05E002-EInformation TechnologiesThe general manager of BookMart, a major online book, movie and CD store was struggling to manage a serious breach of the company's information systems, which jeopardized both the company's reputation and its ability to provide service to its customers. He must develop an immediate plan to address the security breach internally; how to communicate the situation to customers and the media and develop a long term plan that will minimize the risk ag...Starting at €6.75
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Google Inc.: Launching Gmail
Darren Meister; Ken MarkCase IVEY-9B04E019-EInformation TechnologiesGoogle is a very popular Internet search engine firm. The company has just announced the launch of Gmail, a free, Web-based e-mail service that allows users up to one gigabyte of storage capacity, more than 100 times that offered by other free services from competitors. In return for free e-mail, Gmail would scan its users' e-mail with the goal of delivering targeted ads. Immediately, privacy groups denounced Google's plans.Starting at €6.75
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Golden Tulip
Deborah Compeau; Darren MeisterCase IVEY-9B04E022-EInformation TechnologiesGolden Tulip is a small hotel that provides a unique hotel experience for business and pleasure travelers. The owner was concerned about the decrease in occupancy and hired an independent consultant, who must complete the analysis and design task for a new information system that would address promotion and reservation concerns.Starting at €6.75
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Calgary Drop-In Centre: Donor Information System
Derrick Neufeld; Deb Elkink; Michelle Woo; Dennis Dupuis; Dan HausermannCase IVEY-9B17E003-EInformation TechnologiesIn the spring of 2016, the director of finance and administration for the Calgary Drop-In & Rehab Centre was frustrated with the organization?s legacy donor and volunteer information system. The technology platform was outdated, data integrity was out of control, costs were spiralling, and most importantly, required information was not available on demand. The director was concerned that these issues with the organization?s information systems wo...Starting at €6.75