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FBTO
Ribera, JaumeCase P-892Service and Operations ManagementThe FBTO insurance company is evaluating the results of its Customer Loyalty Program, aimed at reducing the defection rate of its customers. For the last three years the company has provided premium discounts in insurance policies to customers who had several policies with FBTO and who had a long standing relation. Now the company tries to evaluate several alternatives to the exiting program that could provide equivalent or higher value to the cu...Starting at €8.20
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Enbos
Bol, J.; Ribera, JaumeCase P-1060-EService and Operations ManagementEnbos was the successor to a state-owned Dutch energy company that was partly privatized in 1994, although the state continued to control energy prices and the geographic market to which it could be supplied. From 2003 the energy sector would be wholly privatized and companies would have to compete for customers. The leader of the software implementation and development project at Enbos organizes and supervises the team whose job is to deal with ...Starting at €8.20
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Enbos
Bol, J.; Ribera, JaumeCase P-1060Service and Operations ManagementEnbos era la sucesora de una empresa holandesa de titularidad estatal parcialmente privatizada en 1994, aunque el Estado continuó controlando el precio de la energía y el mercado geográfico al que se podía suministrar. A partir de 2003, el sector energético se privatizaría totalmente, por lo que las empresas tendrían que competir por los clientes. El director del proyecto de implementación y desarrollo del software organiza y controla el equipo n...Starting at €8.20