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Statistical Quality Control for Process Improvement (Spanish version)
Bohn, Roger E.Case HBS-616S10Service and Operations ManagementDescribes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement.Starting at €8.20
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Commonwealth Bank of Australia: Unbanklike Experimentation, Teaching Note
Buell, Ryan W.; John, Leslie K.Teaching Note HBS-620041-EService and Operations ManagementTeaching note for case 619018.Starting at €0.00
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Australian Paper Manufacturers (A) (Spanish Version)
Upton, David M.; Margolis, Joshua D.Case HBS-602S13Service and Operations ManagementDescribe una empresa que ha roto un acuerdo cordial no escrita entre los tres fabricantes de papel australianos para dividir el mercado interno de tres maneras por segmento de mercado. Las invade la compañía de otro "territorio" con tecnología avanzada, la calidad y, sobre todo, mediante el uso de registro ambiental deficiente de la otra compañía para protegerse contra las represalias. El defensor se encuentra incapaz de responder mediante la adi...Starting at €8.20
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Pacific Dunlop China (A): Beijing (Spanish Version)
Upton, David M.; Seet, RichardCase HBS-607S28Service and Operations ManagementDescribe la situación de un gerente de planta Occidental con exceso de trabajo en una empresa conjunta chino. El cuarto en una línea de este tipo de gestores, que deben hacer frente a los problemas combinados de una incapacidad para delegar, costumbres y prácticas diferentes, y dificultades en la tecnología de la información y el control de la planta.Starting at €8.20
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Australian Paper Manufacturers (B) (Spanish Version)
Upton, David M.; Margolis, Joshua D.Case HBS-610S12Service and Operations ManagementDescribe los acontecimientos que se producen después de que el punto de decisión en el Australian Paper Manufacturers (A). Con estos datos y proyecciones de mercado más detallado, se intensifica este caso las decisiones financieras, estratégicas y éticas a largo plazo que enfrenta al invasor.Starting at €5.74
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Team New Zealand (B) (Spanish Version)
Iansiti, MarcoCase HBS-602S09Service and Operations ManagementComplementa el caso (A). Para maximizar su eficacia, los casos de color deben imprimirse en color. Un resumen no está disponible para este producto. Incluye exhibiciones de color.Starting at €5.74
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Team New Zealand (C) (Spanish Version)
Iansiti, Marco; MacCormack, AlanCase HBS-602S10Service and Operations ManagementSuplementos de la (A) y el caso (b).Starting at €5.74
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Carl Zeiss and Free-Form Production: Can We See Clearly Yet, Teaching Note
Shih, WillyTeaching Note HBS-612009-EService and Operations ManagementTeaching Note for 614-007.Starting at €0.00
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Apple Pay and Mobile Payments in Australia (A)
Zhu, Feng; Athey, Susan; Lane, DavidCase HBS-619010-EService and Operations ManagementIn summer 2016, four of Australia's top five banks petitioned regulators for permission to bargain collectively with Apple over the terms under which they would support its digital wallet, Apple Pay. They argued that doing so would force concessions from Apple that would improve market competitiveness, consumer choice, price transparency, and transaction security for all mobile payments in Australia. The banks stood to benefit as well. If they su...Starting at €8.20
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Apple Pay and Mobile Payments in Australia (B)
Zhu, Feng; Athey, Susan; Lane, DavidCase HBS-619011-EService and Operations ManagementIn summer 2016, four of Australia's top five banks petitioned regulators for permission to bargain collectively with Apple over the terms under which they would support its digital wallet, Apple Pay. They argued that doing so would force concessions from Apple that would improve market competitiveness, consumer choice, price transparency, and transaction security for all mobile payments in Australia. The banks stood to benefit as well. If they su...Starting at €5.74