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Profits in the Pie of the Beholder (Spanish version)
Corsten, Daniel; Kumar, NirmalyaArticle HBS-F0305DService and Operations ManagementIn the early 1990s, grocery suppliers and retailers joined forces to streamline operations--an initiative called "efficient consumer response." Today, suppliers feel like they're not getting their fair share of the profits from ECR. But they stand to lose more if they give up on it, the authors say.Starting at €8.20
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Stock-Outs Cause Walkouts (Spanish version)
Corsten, Daniel; Gruen, ThomasArticle HBS-F0405EService and Operations ManagementA study of more than 600 retail outlets finds that stock-outs are far more costly than most companies imagine.Starting at €8.20