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United Parcel Service, Inc.: The Challenge of Protecting Organizational DNA
Hess, Edward D.; Ludwig, KatherineCase DARDEN-S-0238-EStrategyThis case explores the nature and strength of the UPS organization and presents the following question: With the increasing speed of change and competition in today’s global, digital economy, can UPS continue to pursue its dual strategies of operational excellence and adaptation while maintaining adherence to the employee-centric cultural policies that have been the foundation of its success for so long?Starting at €8.20
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Growth Is Much More Than Just A Strategy: It's A System
Hess, Edward D.Technical Note DARDEN-S-0197-EStrategyThis note states that growth research demonstrates that growth is much more than a strategy and it happens when the right kind of leadership, internal environment and processes come together to create a small-company-entrepreneurial soul in a large-company body. The Growth System Assessment Tool that illuminates the presence of growth inhibitors, nonalignment, and bad growth behaviors is discussed, and students are provided with a mini-assessment...Starting at €8.20
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Sammy Snacks (C)
Hess, Edward D.Case DARDEN-OM-1398-EService and Operations ManagementAppropriate for use in courses on entrepreneurship, operations management, and managing a small business. Due to the cost, the CEO of Sammy Snacks is not happy with the board’s proposal that a sales manager be hired to focus full-time on wholesale sales to individual retail stores. But the board wants tells him if he does not want to hire a full-time salesperson, then he should come back with a strategic plan on how to grow the business quickly. ...Starting at €5.74
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Sammy Snacks (A)-(D) - Teaching Note
Hess, Edward D.Teaching Note DARDEN-OM-1177TN-EService and Operations ManagementTeaching note for product OM-1177Starting at €0.00
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Hass Shoes
Hess, Edward D.Case DARDEN-ENT-0142-EEntrepreneurshipSuitable for courses on entrepreneurship, managing small businesses, marketing, and strategy. The case raises classic issues about how a stabilized business can reignite its growth. It poses the questions: How does a business increase customers, increase spend per customer, create more reasons to buy, bundle complementary products or services, and expand selling locations with little capital outlays?Starting at €8.20
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LG Investments, LLC: A Family Business in Generational Transition (A)
Hess, Edward D.Case DARDEN-ENT-0123-EEntrepreneurshipThis case could be used in courses about entrepreneurship and managing small businesses. The founder and patriarch of a family business is confronted by his children regarding succession, equitable distribution of money from the business to nonworking family members, and nepotism. The transition from first- to second- and third-generation involvement creates major challenges to family harmony and the business beyond the life of the founding gener...Starting at €8.20
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James Abrams @ Clockwork Home Services, Inc.: Lessons from a Serial Entrepreneur
Hess, Edward D.; Glinska, GosiaCase DARDEN-ENT-0117-EEntrepreneurshipAppropriate case for students interested in entrepreneurship, growing a business, or developing a business model. The case presents the challenges that come with growth and examines the iterative entrepreneurial process across time and activities by following a serial entrepreneur as he builds three successful businesses within the same industry. It also reveals how he developed his business model.Starting at €8.20
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Eyebobs Eyewear, Inc.
Hess, Edward D.; Glinska, GosiaCase DARDEN-ENT-0139-EEntrepreneurshipThis case could be used in entrepreneurship and managing a small business courses. It describes how an entrepreneur grows her innovative idea into a successful business while managing the associated risks, pace, financing, channels of distribution, quality of manufacturing, and customer concentration. The case shows how a business grown at a slower-than-usual pace was able to survive the risks.Starting at €8.20
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LG Investments, LLC: A Family Business in Generational Transition (B)
Hess, Edward D.Case DARDEN-ENT-0124-EEntrepreneurshipThis case is suitable for courses in entrepreneurship and managing small or family businesses. It follows ENT-0123, the (A) case, and raises further issues about family demands for larger dividends, family members investing in family businesses, whether family members should have a way to liquefy their family business stock, and whether in-laws should attend family business meetings.Starting at €5.74
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Defender Direct, Inc.: A Business of Growing Leaders
Hess, Edward D.; Glinska, GosiaCase DARDEN-ENT-0115-EEntrepreneurshipDefender Direct, Inc., was a privately held company that sold and installed ADT security systems and Dish Network Satellite TV to homeowners in the United States. The president and CEO started the business out of his home in 1998. Under his leadership, Defender experienced an average annual growth rate of 60%, and in 2008 it became one of the largest security and satellite dealers in the Midwest, generating $150 million in revenues. The founder, ...Starting at €8.20