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Chapter Five: The Value of IT

Austin, Robert D. ; Nolan, Richard L. ; O'Donnell, Shannon

Reference: HBS-1004BC-E
Number of pages: 19
Publication Date: Aug 2, 2016
Source: HBSP (USA)
Type of Document: Book Chapter

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Description

"The Adventures of an IT Leader" invites readers to "walk in the shoes" of Jim Barton, the new CIO of the fictional IVK Corporation, as he spends a difficult year learning effective information technology leadership, sidestepping the pitfalls that make the CIO job the most volatile, high-turnover job in the business. This chapter finds Jim contemplating how to measure and demonstrate the value IT creates for individual business units, and ultimately, the organization as a whole. Given IT's unique position within the company as a service provider, rather than a profit center, this is no easy task. This chapter is excerpted from "The Adventures of an IT Leader."

Keywords

CIO Information technology IT management Performance measurement