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Six Sigma at Cintas Corporation

Reference: IVEY-9B10D009-E
Year: 2009
Number of pages: 15
Geographic Setting: Canada
Publication Date: Sep 24, 2010
Source: Ivey Business School (Canada)
Type of Document: Case
Industry Setting: Administrative, Support, Waste Management and Remediation Services;

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Description

The green belt specialist at the Cintas Torlake facility near Toronto had four days before he was to present his recommendations to the executive steering committee (ESC) for correcting the capacity problem in the mat department, which was causing product shortages and negatively affecting customer satisfaction. The case provides data that students can use to analyze the processes used at the company for cleaning and replacing mats for its approximately 5,000 customers. The case provides students with the opportunity to develop their process and capacity analysis skills and to explore six sigma methodology.

Keywords

Capacity analysis Process analysis service operations Six sigma