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    Total Credit Recovery Limited: Building a Progressive Data Analytics Team

    Alison Konrad ; Violetta Gallagher

    • Reference: IVEY-W25296-E

    • Year: 2019

    • Number of pages: 20

    • Geographic Setting: Canada

    • Publication Date: Nov 15, 2021

    • Fecha de edición: Nov 15, 2021

    • Source: Ivey Business School (Canada)

    • Type of Document: Case

    • Industry Setting: Finance and Insurance;

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    Description

    In 2017, Total Credit Recovery Limited (TCR), an accounts receivables management and debt collection firm, hired a data scientist to analyze the firm’s current data analytics practices and create a plan to extend the use of its data. TCR collected more th

    Learning Objective

    This case is appropriate for undergraduate- and graduate-level courses in leadership and organizational behaviour. After analyzing the case and assignment questions, students will be able to do the following: ·Explain how building a new capability such

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    Keywords

    Cross-functional teams Data analytics team diversity