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WaterCo Customer Information and Billing System (A)

Reference: IVEY-9B16E003-E
Number of pages: 3
Publication Date: Mar 21, 2016
Fecha de edición: Jul 7, 2020
Source: Ivey Business School (Canada)
Type of Document: Case
Industry Setting: Utilities;

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Description

WaterCo's new customer information and billing system (CIBS), its largest information technology (IT) project ever, was over-budget and very late, with no end in sight. In the (A) case, the board of directors must decide what action to take with regards to management's actions, and regarding the project contractor. The (B) case, 9B16E004, outlines what happened afterwards. The cases span a 10-year period from inception to litigation. The case is useful as a tool to explore governance issues at the board and senior management levels as they pertain to enterprise risk management and IT risk.

Learning Objective

The purpose of this case is to explore and define the role of the board in IT decisions. It is aimed primarily at senior MBA students, executives in non-degree programs, board directors and executive MBA courses. Given their youth and relative inexperience, this case is not suitable for students in undergraduate courses or pre-experience MBA programs.

Keywords

Board of Directors government and business Information systems Project management