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- Case
Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company
Collection: Ivey Business School (Canada)Ref.: IVEY-W25821-EPublished: Sep 6, 2022Language: English - Case
GD Labs: Scaling Swab Testing During COVID-19
Collection: Ivey Business School (Canada)Ref.: IVEY-W28361-EPublished: Oct 17, 2022Language: English - Case
Concentrix Corporation: Analytics to Audit Claims in Customer Management Services
Collection: Ivey Business School (Canada)Ref.: IVEY-9B21D012-EPublished: Jul 13, 2021Reviewed: Jul 13, 2021Language: English - Case
Project Execution Dilemma at MICC
Collection: Ivey Business School (Canada)Ref.: IVEY-9B14D010-EPublished: Nov 11, 2014Reviewed: Nov 11, 2014Language: English - Case
Lawson: Becoming the Community Store of 9,000 Japanese Communities
Collection: HBSP (USA)Ref.: HBS-409112-EPublished: Apr 16, 2009Reviewed: Mar 13, 2013Language: English - Teaching Note
Kansai Digital Phone: Zutto, Gaining Japanese Loyalty, Teaching Note
Collection: HBSP (USA)Ref.: HBS-107064-EPublished: Mar 29, 2007Language: English - Teaching Note
Infosys' Relationship Scorecard: Measuring Transformational Partnerships, Teaching Note
Collection: HBSP (USA)Ref.: HBS-109007-EPublished: Jun 29, 2009Language: English - Case
Indus Towers: Collaborating with Competitors on Infrastructure
Collection: HBSP (USA)Ref.: HBS-110057-EPublished: Feb 10, 2010Reviewed: Nov 7, 2012Language: English - Teaching Note
Nutricia Middle East: Measuring Sales Force Effectiveness, Teaching Note
Collection: HBSP (USA)Ref.: HBS-114011-EPublished: Aug 7, 2013Language: English