IESE (España)
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Call Center Collapse
Sachon, MarcCase P-1066-EService and Operations ManagementThe case describes the problems one faces when managing a call center. Big Euro, a British company in the financial services sector, has started operations in the German-speaking market. It has installed a call center and during the first six months of operations customers complain about long waits. Big Euro is following an aggressive expansion strategy in the German market (where it offers some financial tools that are new to the market) and thu...Starting at €8.20
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La República Federal Alemana desde la Segunda Guerra Mundial
Argandoña, Antonio; Nicholson, P.Case ASE-261EconomicsSe describe la evolución de la República Federal Alemana desde la segunda guerra mundial hasta la actualidad, con particular énfasis en los años ochenta y principios de los noventa. Se presta particular atención a las políticas macroeconómicas e industriales, con objeto de dar una explicación al proceso de crecimiento, a la estructura productiva, a los problemas que han surgido y a las soluciones que se han dado a los mismos. (Also available in E...Starting at €8.20
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Amnesty International
Taylor G.; Valor Sabatier, JosepCase SI-36-EKnowledge and CommunicationThis case describes the mission, organisational structure and operation of Amnesty International, the world-wide organisation devoted to the defense of human rights. The issue of recruiting and fund raising is thoroughly explored.Starting at €8.20
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Dare Devils, S.A.
Nueno, Pedro; Ralph, MichaelCase P-558-EService and Operations ManagementStarting at €8.20
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DSD Dillinger Stahlbau GmbH (A)
Gallo, Miguel Ángel; Slof E. J.Case DG-944-EStrategyStarting at €8.20
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DSD Dillinger Stahlbau GmbH (B)
Gallo, Miguel Ángel; Slof E. J.Case DG-945-EStrategyStarting at €5.74
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The United Kingdom: The Economic Agents
Argandoña, Antonio; Hernández, A.Case ASE-264-EEconomicsStarting at €8.20
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The Federal Republic of Germany since the Second World War
Argandoña, Antonio; Nicholson, P.Case ASE-261-EEconomicsStarting at €8.20