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Human-Centered Service Design (Spanish version)
Buell, Ryan W.; Otazo, AndrewCase HBS-617S03Service and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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Trouble at Tessei, Teaching Note
Bernstein, Ethan S.; Buell, Ryan W.Teaching Note HBS-616031-EService and Operations ManagementIn 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. Given previous leaders' failed attempts to fix Tessei's problems with increased managerial monitoring and controls, Yabe seeks a creative approach...Starting at €0.00
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IDEO: Human-Centered Service Design, Teaching Note
Buell, Ryan W.Teaching Note HBS-616038-EService and Operations ManagementThe case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape, a team of IDEO designers have been hired by Cineplanet, the leading movie cinema chain in Peru, to reinvent the movie-going experience for Peruvians. Cineplanet wishes to better al...Starting at €0.00
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Improving Worker Safety in the Era of Machine Learning: Practicum in Predictive Analytics, Teaching Note
Toffel, Michael W.; Levy, DanTeaching Note HBS-619071-EEconomicsTeaching note for case 618019.Starting at €0.00
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Improving Worker Safety in the Era of Machine Learning: Practicum in Predictive Analytics, PowerPoint
Toffel, Michael W.; Levy, DanCase HBS-619718-EEconomicsSlides for case 618019.Starting at €8.20
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Commonwealth Bank of Australia: Unbanklike Experimentation, Teaching Note
Buell, Ryan W.; John, Leslie K.Teaching Note HBS-620041-EService and Operations ManagementTeaching note for case 619018.Starting at €0.00
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Devil in the Details: Designing a Social Impact Bond Agreement in Medellin Teaching Plan
Levy, Dan; Varley, PamelaTeaching Note HBS-KS1168-EEconomicsThis teaching plan accompanies Case Number 2043.0. In July 2012, three freshly-minted Harvard Kennedy School graduates bought one-way tickets to Medellin, Co-lombia, to launch a nonprofit startup they called Instiglio. Their idea: to bring Social Impact Bonds, still experimental even in affluent nations, to Colombia and other low to middle income countries. This statistics case-one of two nearly identical HKS cases about Instiglio-provides backgr...Starting at €0.00
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Paying to Improve Girls' Education: India's First Development Impact Bond
Datla, Anjani; Levy, DanCase HBS-KS1282-EEconomicsIn 2013, Educate Girls (an Indian nonprofit working to increase the number of girls enrolled and learning in school), partnered with Instiglio, a startup specializing in financial instruments for social programs in developing countries to create the first Development Impact Bond-a financial instrument similar to a Social Impact Bond. UBS Optimus, a Swiss foundation, agreed to act as the investor and the London-based Children's Investment Fund Fou...Starting at €8.20
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Designing Impact Evaluations: Assessing Jamaica's PATH Program, Teaching Note
Levy, DanTeaching Note HBS-HKS622-ELeadership and People ManagementTeaching Note for HKS448.Starting at €0.00
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Providing Pensions for the Poor: Targeting Cash Transfers for the Elderly in Mexico
Levy, Dan; Coarasa, JorgeCase HBS-HKS787-EWhen the Mexican Congress approved the country's 2007 budget, it included an appropriation of 8.5 billion pesos allocated to provide non-contributive pensions to senior citizens. President Felipe Calderon wanted to introduce eligibility criteria that would ensure the new federally-funded pensions would go to poor seniors that would otherwise lack the means to sustain themselves. This case puts the reader in the shoes of Calderon's advisor, asking...Starting at €8.20