Default Category
-
Paediatric Orthopaedic Clinic at the Children's Hospital of Western Ontario
Robert Klassen; Kellie Leitch; Manpreet HoraCase IVEY-9B08D001-EService and Operations ManagementThe chief of paediatric orthopaedic surgery was very concerned by the long times that the young patients (and their parents) were experiencing in the orthopaedic clinic. Long wait times tended to aggravate the already pent-up distress and concern that the patients were facing. The chief glanced at recently collected data on service times and wondered how the process could be improved, while continuing balancing budgetary pressures to reduce costs...Starting at €8.20
-
Banking or Consulting: That is the Question
John S. Haywood-Farmer; Brad Baker; Rob LevyCase IVEY-9B08D002-EService and Operations ManagementEmily Holland-Power was eager to start looking for permanent employment. Holland-Power was entering the final year of the two-year honours bachelor of arts program in business administration at the Richard Ivey School of Business at The University of Western Ontario in London, Ontario. From her summer work at Lalani, O'Hagan & John, an accounting firm in London, she had concluded that accounting was not for her. However, she had also decided that...Starting at €8.20
-
henderson bas
John S. Haywood-Farmer; Nicole Shomair; Ari ShomairCase IVEY-9B08D008-EService and Operations ManagementThe director of client services at henderson bas, an interactive advertising company, was trying to decide how to set a price for the newly proposed campaign for Halpernia Industries, one of her clients. Though the strategic direction of the campaign had been agreed upon, Halpernia had rejected the two creative proposals already presented to it. The director was unsure how to set a price for the campaign. She needed to balance the need for the co...Starting at €8.20
-
TSC Stores: Supply Chain Management for Profitable Growth
P. Fraser JohnsonCase IVEY-9B09D005-EService and Operations ManagementIn May 2007, the chief operating officer at TSC Stores in London, Ontario, asked the director of distribution to evaluate the company's supply chain strategy and make recommendations to the board of directors. The chief operating officer was concerned about the ability of the company's supply chain to support the corporate business plan, which called for 20 per cent annual growth over the next three years. Preliminary analysis indicated that TSC ...Starting at €8.20
-
Furniture Bank
P. Fraser Johnson; John S. Haywood-Farmer; Jean A. SalamatCase IVEY-9B10D006-EService and Operations ManagementFurniture Bank was an organization that collected and distributed donated, gently used furniture to those in need. After several years of tight financial circumstances, the interim executive director was relieved that the past year had provided relief via generation of record amounts of excess cash. He was preparing a report to be presented to the board of directors concerning his thoughts on what direction he thought the Furniture Bank should ta...Starting at €8.20
-
Cooke & Rodak LLP
John S. Haywood-Farmer; David LeithCase IVEY-9B10D014-EService and Operations ManagementThe managing partner of Cooke & Rodak LLP was devising a recommendation to be presented to the executive committee regarding a significant change to the firm's program for articling students. The current program had a structured rotation system, and after interviews with several current articling students it had been suggested that a move to a more entrepreneurial-based approach, thus allowing students flexibility in choosing their work, would be...Starting at €8.20
-
Upper Canada Insurance (Spanish version)
David WoodCase IVEY-9B10DS012Service and Operations ManagementDeborah McDonald of Upper Canada Insurance (Upper Canada) was reviewing several pieces of data she and her team had spent the last month collecting. McDonald and her team had been asked to address the inefficiencies in the life insurance application process, largely due to the high numbers of applicants withdrawing from the system (known as wastage) in the midst of the process. Upper Canada had determined that the most common reason for clients a...Starting at €8.20
-
Whirlpool Corporation: Reversing Logistics
David Wood; Ken MarkCase IVEY-9B11D001-EService and Operations ManagementNew legislation in Ontario, Canada, might require all appliance manufacturers and brand owners to take responsibility for end-of-life collection and recycling of products. The senior manager of government relations for Whirlpool Corporation was updating his colleagues on Ontario’s proposed extended producer responsibility (EPR) legislation. Whirlpool was the Canadian market share leader in household appliances such as washing machines, dryers, an...Starting at €8.20
-
Sears Canada (A)
Stephan Vachon; Ramasastry ChandrasekharCase IVEY-9B13D014-EService and Operations ManagementSears Canada’s associate vice-president of sustainability faces dilemmas in executing a strategy to reduce the retailer’s carbon footprint. He needs to integrate the concept of sustainability into the company’s larger corporate objectives, drive the concept in individual business units and identify the metrics for tracking the progress of reducing Sears Canada’s carbon footprint.The (B) case, 9B13D015, is positioned two years later, when the asso...Starting at €8.20
-
David Stern's Decision
John S. Haywood-Farmer; Kaitlin ThanasseCase IVEY-9B14D007-EService and Operations ManagementAt 6:05 a.m., the head office at Golden Horseshoe Constructors (GHC) was understandably empty and very quiet. The vice-president (VP) of purchasing settled in at his desk to review the bids for an upcoming condominium project and to then decide which window and door installation firm he would recommend for that portion of the job. GHC's president was expecting the decision first thing that morning. Just a day earlier, the president had strongly s...Starting at €8.20