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Danone: Adopting Integrated Reporting or Not (A)
Diane-Laure Arjalies; Michelle Rodrigue; Delphine Gibassier; Ken MarkCase IVEY-9B18B017-EAccounting and Control, StrategyDanone SA (Danone), a multinational food company based in Paris, had a history of social and environmental consciousness and a corporate strategy that focused on economic and social objectives. In 2013, the company was trying to ensure that this social anStarting at €8.20
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HubSpot: Lower Churn though Greater CHI
Martinez-Jerez, F. Asis; Steenburgh, Thomas; Avery, Jill; Brem, LisaCase HBS-110052-EAccounting and ControlHubSpot, a web marketing startup is under pressure from VCs to rapidly acquire new customers and to maintain a low level of customer churn. In the case, students explore the drivers of customer churn and uncover opportunities to increase customer retention across the customer selection, selling, and training processes. Students assess a metric, CHI (Customer Happiness Index) which HubSpot uses to predict which customers will churn, and suggest al...Starting at €8.20
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Danone: Adopting Integrated Reporting or Not (B)
Diane-Laure Arjalies; Michelle Rodrigue; Delphine Gibassier; Ken MarkCase IVEY-9B18B018-EAccounting and Control, StrategySupplement for product 9B18B017.Starting at €5.74
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HubSpot: Lower Churn through Greater CHI, Teaching Note
Avery, Jill; Martinez-Jerez, F. Asis; Steenburgh, ThomasTeaching Note HBS-116051-EAccounting and ControlTeaching note for case 110052. HubSpot, a web marketing startup selling inbound marketing software to small- and medium-sized businesses, is under pressure from its venture capital partners to rapidly acquire new customers and to maintain a low level of customer churn. The B2B SaaS company is in the midst of pursuing a Series C round of funding. To do so requires them to bring their business metrics into line with VC expectations and peer compan...Starting at €0.00
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Danone: Adopting Integrated Reporting or Not (A) and (B) - Teaching Note
Diane-Laure Arjalies; Michelle Rodrigue; Delphine Gibassier; Ken MarkTeaching Note IVEY-8B18B017-EAccounting and ControlTeaching note for product 9B18B017.Starting at €0.00