Ivey Business School (Canada)
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SalonScale: Start-Up Customer Relationship Strategies for Niche Market Growth
Simon Parker; Peter W. MorozCase IVEY-9B21A023-EEntrepreneurship, MarketingAlicia Soulier, owner of Capelli Salon Studio, a hair salon in Saskatoon, Saskatchewan, has developed an application (app) that can help save hair salons thousands of dollars per month in hair colour costs. However, she is struggling to recruit enough subscribers to her new software as a service (SaaS) company, SalonScale. With the diversion of her attention from her hair salon to the app threatening her core business, Soulier must soon decide on...Starting at €8.20
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Shutout Solutions
Edward Gamble; Peter W. Moroz; Stewart ThornhillCase IVEY-9B11M079-EEntrepreneurship, Marketing, StrategyAfter working together on a university business plan, two entrepreneurs worked for three years to develop their venture: Shutout Solutions Inc. Their start-up venture was established in response to an issue familiar to most hockey players: notoriously smelly equipment. While their familiarity with hockey equipment helped them identify a specific problem, subsequent research revealed a much broader issue: the need to clean products made of micro-f...Starting at €8.20
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The Talking Hands: Cost and Expansion Conundrum - Teaching Note
Sandeep Puri; Nandita Sapra; Shwetambari KathaleTeaching Note IVEY-8B20A070-EMarketingTeaching note for product 9B20A070.Starting at €0.00
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The Talking Hands: Cost and Expansion Conundrum
Sandeep Puri; Nandita Sapra; Shwetambari Kathale; Jhalak SahayCase IVEY-9B20A070-EEntrepreneurship, Marketing, StrategyThe owner and founder of The Talking Hands, a socially responsible restaurant, in Nagpur, India, had launched his company to create job opportunities for persons with disabilities. He wanted to find a balance between customer experience and customer serviStarting at €8.20
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SalonScale: Start-Up Customer Relationship Strategies for Niche Market Growth - Teaching Note
Simon Parker; Peter W. MorozTeaching Note IVEY-8B21A023-EEntrepreneurship, MarketingTeaching note for product 9B21A023.Starting at €0.00