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U.S. Commercial Health Insurance Industry
Gallani, Susanna; Witkowski, Mary L.; Wolberg, Harry B.Case HBS-119064-EAccounting and ControlStarting at €8.20
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Buffer.com
Gallani, Susanna; Chang, Tiffany Y.; Hall, Brian J.; Shin, Jee EunCase HBS-917019-ELeadership and People ManagementSocial media company Buffer wanted to establish clear company values early in its growth. One of these values was a commitment to transparency in its company practices. Buffer openly shared its business strategies and fundraising decks, among lots of other information. Even when they were hacked, the company live-blogged updates to keep their users informed as the situation unfolded. Having internally released each employee's salary and equity de...Starting at €8.20
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Sales Misconduct at Wells Fargo Community Bank (Spanish version)
Srinivasan, Suraj; Campbell, Dennis; Gallani, Susanna; Migdal, AmramCase HBS-119S25StrategySet in early-2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the leadup to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in relation to the years-long period of misconduct in sales. Subsequent investigations, terminations, compensation clawbacks, and other consequences are described.Starting at €8.20
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Buffer.com (Spanish version)
Gallani, Susanna; Chang, Tiffany Y.; Hall, Brian J.; Shin, Jee EunCase HBS-919S01Leadership and People Managementcompañía de medios sociales Buffer quería establecer valores de la empresa claras al comienzo de su crecimiento. Uno de estos valores fue un compromiso de transparencia en sus prácticas de la compañía. Búfer compartida abiertamente sus estrategias de negocio y las cubiertas de recaudación de fondos, entre mucha otra información. Incluso cuando fueron cortados, las actualizaciones en vivo en blogs de la compañía para mantener a sus usuarios inform...Starting at €8.20
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VMD Medical Imaging Center
Gallani, Susanna; Labro, EvaCase HBS-117002-EAccounting and ControlVMD Medical Imaging Center, a local independent provider of medical imaging services, is facing some important challenges. Despite efficiency improvements and cost cutting initiatives carried out over the past few years, their profitability is shrinking,Starting at €8.20
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Sales Misconduct at Wells Fargo Community Bank
Srinivasan, Suraj; Campbell, Dennis; Gallani, Susanna; Migdal, AmramCase HBS-118009-EKnowledge and CommunicationSet in early-2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the leadup to the September 2016 announcement that Wells Fargo had settled with regulators for $185 milStarting at €8.20
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Building a Meritocracy at Alghanim Industries
Healy, Paul M.; Gallani, Susanna; Cekin, EselCase HBS-119019-EAccounting and ControlBuilding on his father's legacy, Omar Alghanim (MBA 2002) had been working on strengthening a performance-driven culture based on meritocracy in the family business, Alghanim Industries. The task had been particularly challenging because of traditional Middle East practice of relying on relationships and influence to conduct business. Omar's vision attracted and empowered like-minded employees who were rewarded on merit and who delivered on the f...Starting at €8.20
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Cooking Down a Storm: Changing Culture at Pasta Serafina (A)
Gallani, Susanna; Gino, Francesca; Sadun, RaffaellaCase HBS-120013-EAccounting and ControlPlant management at Pasta Serafina, a pasta producer in the south of Italy, is struggling to contain employee absenteeism. While the misbehavior is concentrated in a minority of the workers, its effects impact not only the plant's performance, but also the climate and work environment. Embedded in institutional and legal environment that allows very little room for corrective action, and already dealing with persistent low margins, management dec...Starting at €8.20
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Buffer.com (B)
Gallani, Susanna; Chang, Tiffany Y.; Hall, Brian J.; Shin, Jee EunCase HBS-917020-ELeadership and People ManagementBuffer decided to release its salaries and compensation calculation formula to the public, and the public reaction was greater and more positive than they would have imagined. The company experienced both an increase in volume and a change in the kinds of inbound applications they received. As the company continued to grow, Buffer's senior leaders continued to revise the compensation formula based on feedback both internally and from the public. ...Starting at €5.74