Default Category
- Case
Managing Employee Retention (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S04Published: Oct 30, 2001Reviewed: Aug 22, 2005Format: pdfPages: 5Language: Spanish - Case
Store24 (B): Service Quality and Employee Skills (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-614S06Published: Nov 28, 2011Reviewed: Jul 31, 2007Format: pdfPages: 2Language: Spanish - Case
May 2002 (Spanish version)
Collection: HBSP (USA)Ref.: HBS-119S26Published: Sep 3, 2015Reviewed: Jul 1, 2016Format: pdfPages: 33Language: Spanish - Case
TD Canada Trust (B): Linking the Service Model to the P&L
Collection: HBSP (USA)Ref.: HBS-108043-EPublished: Apr 23, 2008Reviewed: Oct 31, 2008Format: pdfPages: 21Language: English - Teaching Note
China Resources Corporation (A) and (B), Teaching Note
Collection: HBSP (USA)Ref.: HBS-108074-EPublished: Apr 28, 2008Format: pdfPages: 23Language: English - Teaching Note
TD Canada Trust (A), (B), and (C), Teaching Note
Collection: HBSP (USA)Ref.: HBS-108076-EPublished: May 4, 2008Reviewed: Sep 2, 2014Format: pdfPages: 22Language: English - Teaching Note
Shangri-La Hotels, Teaching Note
Collection: HBSP (USA)Ref.: HBS-112090-EPublished: Mar 30, 2012Format: pdfPages: 11Language: English - Teaching Note
Affinity Plus, Teaching Note
Collection: HBSP (USA)Ref.: HBS-112091-EPublished: Mar 30, 2012Format: pdfPages: 22Language: English - Teaching Note
Coordinating and Controlling Customer-Facing Operations, Module Note
Collection: HBSP (USA)Ref.: HBS-112093-EPublished: Apr 6, 2012Reviewed: Apr 6, 2012Format: pdfPages: 32Language: English - Case
Wawa Inc.
Collection: HBSP (USA)Ref.: HBS-114086-EPublished: Apr 22, 2014Reviewed: Jun 30, 2014Format: pdfPages: 16Language: English