HBSP (USA)
- Case
Terumo (C) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-510S03Published: Feb 11, 2008Format: PDFPages: 5Language: Spanish - Article
Pioneering entrepreneur Yoshiko Shinohara on turning temporary work into big business in Japan (Spanish version)
Collection: HBSP (USA)Ref.: HBS-F0910EPublished: Oct 1, 2009Format: PDFPages: 3Language: Spanish - Article
The Ex-CEO Contemplates a Coup (Commentary for HBR Case Study)
Collection: HBSP (USA)Ref.: HBS-R1306Z-EPublished: Jun 1, 2013Format: PDFPages: 3Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Case
ANA (B)
Collection: HBSP (USA)Ref.: HBS-516054-EPublished: Dec 7, 2015Reviewed: Sep 12, 2016Format: PDFPages: 4Language: English - Case
Carlyle Japan (B)
Collection: HBSP (USA)Ref.: HBS-508093-EPublished: Mar 27, 2008Format: PDFPages: 3Language: English - Case
ANA (A)
Collection: HBSP (USA)Ref.: HBS-515034-EPublished: Aug 22, 2014Reviewed: Sep 12, 2016Format: PDFPages: 20Language: English