HBSP (USA)
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If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Frei, Frances X.; Morriss, AnneBook Chapter HBS-8921BC-EService and Operations ManagementMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance--for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In "Uncommon Service," from which this chapter was taken, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer...Starting at €8.20
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Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Frei, Frances X.; Morriss, AnneBook Chapter HBS-8930BC-EService and Operations ManagementMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance--for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In "Uncommon Service," from which this chapter was taken, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer...Starting at €8.20
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Note on Charter Schools
Kim, John Jong-Hyun; Marietta, Geoff; Wheeler, AnnieCase HBS-313104-EStarting at €8.20
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School of One: Reimagining How Students Learn (B)
Kim, John Jong-Hyun; An, Christine S.Case HBS-314115-EEntrepreneurshipThis supplements the "A" case. Joel Rose and Chris Rush decide to spin-off from School of One to found New Classrooms Innovation Partners. Rose and Rush navigate the strategic complexities of the spin-off process to make their mission-driven product a reality. The case explores the co-founders' decision to pursue either a for-profit or nonprofit structure and their strategy for scaling their product, Teach to One.Starting at €5.74
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Zeal: Launching Personalized and Social Learning
Kim, John Jong-Hyun; An, ChristineCase HBS-315052-EEntrepreneurship"Set in 2014, this case follows John Danner and his team at Zeal as they consider their product development strategy. In February 2013, serial entrepreneurs John Danner and Sanjay Noronha co-found Zeal, an education technology start up providing a web-based, mobile learning platform that helps students from Kindergarten to 8th grade build math and literacy skills based on Common Core State Standards through personalized learning plans. Having b...Starting at €8.20
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Curriculum Associates: Turning the Page from Tradition to Innovation
Kim, John Jong-Hyun; An, Christine S.Case HBS-315053-ESet in Fall 2014, the traditional textbook publishing industry is being transformed by technological innovations and new student achievement standards. This case chronicles how Rob Waldron, CEO, and his team bring Curriculum Associates (CA), a traditional supplemental publishing company, up to date amidst the changing publishing landscape. Founded in 1969, CA established a reputation as a pioneering workbook company specializing in helping teach...Starting at €8.20
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IMAX: Scaling Personalized Learning in India
Kim, John Jong-Hyun; Chu, Michael; Tahilyani, RachnaCase HBS-316108-EIMAX is a provider of comprehensive testing and personalized content across mid-range and low-cost private K-10 schools in India. It aims to improve learning outcomes by providing schools with an integrated product suite including textbooks, workbooks, assessments, feedback reports, personalized worksheets and teaching support material. Its founders however, view their B2B strategy as a seeding strategy to eventually form a B2C education ma...Starting at €8.20
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Ivy Academy: Blended Learning in Downingtown Area School District
Kim, John Jong-Hyun; Goldberg, DanielCase HBS-316144-EIn 2015, Downingtown Area School District (DASD), a suburban school district near Philadelphia, entered its second year implementing Ivy Academy, a blended learning program in its two traditional high schools. Superintendent Larry Mussoline, having for several years worked to incorporate technology into student learning hoped that Ivy Academy would deepen student learning, provide more rigorous courses, introduce more scheduling flexibility, and ...Starting at €8.20
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BYJU'S The Learning App
Kim, John Jong-Hyun; Tahilyani, RachnaCase HBS-317048-EStrategyBYJU'S The Learning App (BYJU's) is India's largest K-12 education app with about 300,000 annual paid subscribers. The mobile app uses a mix of video lessons and interactive tools to personalize learning for every student. Although there is room to grow exponentially in India, BYJU's decides to enter the U.S. and other English speaking international markets. It believes that United States has a large demand for "better learning", a strong digital...Starting at €8.20
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Match Next: Next Generation Middle School, Teaching Note
Kim, John Jong-HyunTeaching Note HBS-318039-ETeaching note for case 316138.Starting at €0.00