HBSP (USA)
- Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: pdfPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: pdfPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: pdfPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: pdfPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Case
Shanghai: GDP Apostasy
Collection: HBSP (USA)Ref.: HBS-115042-EPublished: Dec 3, 2015Reviewed: Feb 22, 2017Format: pdfPages: 30Language: English - Case
ExxonMobil: Business as Usual (A)
Collection: HBSP (USA)Ref.: HBS-117046-EPublished: Feb 2, 2017Reviewed: Jun 21, 2017Format: pdfPages: 32Language: English - Teaching Note
ExxonMobil: Business as Usual (A) and (B), Teaching Plan
Collection: HBSP (USA)Ref.: HBS-117057-EPublished: Apr 24, 2017Reviewed: Mar 1, 2019Format: pdfPages: 13Language: English - Case
The Future of Mobility: Economic, Environmental, and Social Implications
Collection: HBSP (USA)Ref.: HBS-118008-EPublished: Jul 12, 2017Reviewed: Mar 19, 2019Format: pdfPages: 25Language: English