HBSP (USA)
- Case
RFID at the METRO Group (Spanish version)
Collection: HBSP (USA)Ref.: HBS-610S05Published: Nov 9, 2005Reviewed: Apr 1, 2009Format: PDFPages: 24Language: Spanish - Article
Por qué los "Buenos empleos" son buenos para los minoristas
By Ton, ZeynepCollection: HBSP (USA)Ref.: HBS-R1201LPublished: Jan 1, 2012Format: PDFPages: 10Language: Spanish - Case
La Política de Dividendos de FPL Group, Inc. (B)
Collection: HBSP (USA)Ref.: HBS-202S10Published: Jul 12, 2002Format: PDFPages: 1Language: Spanish - Case
International Rivers Network y el Proyecto de Represa en Bujagali (A)
Collection: HBSP (USA)Ref.: HBS-209S20Published: Mar 4, 2004Reviewed: Apr 15, 2005Format: PDFPages: 27Language: Spanish - Case
Nota sobre los inductores de valor
Collection: HBSP (USA)Ref.: HBS-211S01Published: Apr 7, 1997Format: PDFPages: 14Language: Spanish - Article
Bonuses in Bad Times (HBR Case Study and Commentary)
Collection: HBSP (USA)Ref.: HBS-R1207R-EPublished: Jul 1, 2012Format: PDFPages: 6Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English