HBSP (USA)
- Case
Predicting Consumer Tastes with Big Data at Gap
Collection: HBSP (USA)Ref.: HBS-517115-EPublished: May 30, 2017Reviewed: Mar 19, 2018Format: PDFPages: 27Language: English - Case
Angie's List: Ratings Pioneer Turns 20
Collection: HBSP (USA)Ref.: HBS-517016-EPublished: Sep 3, 2016Reviewed: Feb 6, 2017Format: PDFPages: 20Language: English - Case
RFID at the METRO Group (Spanish version)
Collection: HBSP (USA)Ref.: HBS-610S05Published: Nov 9, 2005Reviewed: Apr 1, 2009Format: PDFPages: 24Language: Spanish - Article
Por qué los "Buenos empleos" son buenos para los minoristas
By Ton, ZeynepCollection: HBSP (USA)Ref.: HBS-R1201LPublished: Jan 1, 2012Format: PDFPages: 10Language: Spanish - Case
Ratings Pioneer Turns 20 (Spanish version)
Collection: HBSP (USA)Ref.: HBS-518S31Published: Sep 3, 2016Reviewed: Feb 6, 2017Format: PDFPages: 20Language: Spanish - Article
Bonuses in Bad Times (HBR Case Study and Commentary)
Collection: HBSP (USA)Ref.: HBS-R1207R-EPublished: Jul 1, 2012Format: PDFPages: 6Language: English - Article
Pricing Policies That Protect Your Brand
Collection: HBSP (USA)Ref.: HBS-R2002E-EPublished: Mar 1, 2020Format: PDFPages: 9Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English