HBSP (USA)
- Article
Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0611EPublished: Aug 1, 2007Format: PDFPages: 10Language: Spanish - Case
Pilgrim Bank (B): Customer Retention (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-605S19Published: Oct 16, 2001Reviewed: Apr 9, 2003Format: PDFPages: 2Language: Spanish - Case
Field Service for Corporate Clients (Spanish version)
Collection: HBSP (USA)Ref.: HBS-606S38Published: Oct 3, 2002Reviewed: Jan 7, 2003Format: PDFPages: 13Language: Spanish - Case
Managing Employee Retention (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S04Published: Oct 30, 2001Reviewed: Aug 22, 2005Format: PDFPages: 5Language: Spanish - Case
Innovation at Progressive (B): Homeowners Insurance (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S05Published: Jun 29, 2001Reviewed: Apr 29, 2004Format: PDFPages: 10Language: Spanish - Case
Store24 (B): Service Quality and Employee Skills (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-614S06Published: Nov 28, 2011Reviewed: Jul 31, 2007Format: PDFPages: 2Language: Spanish - Case
The Promotion Process at Chung and Dasgupta, LLP (Spanish version)
Collection: HBSP (USA)Ref.: HBS-917S29Published: Jun 17, 2014Reviewed: Aug 16, 2012Format: PDFPages: 13Language: Spanish - Case
General Instructions (Spanish version)
Collection: HBSP (USA)Ref.: HBS-918S24Published: Mar 22, 2012Reviewed: Jul 20, 2012Format: PDFPages: 4Language: Spanish - Case
Confidential Instructions for Mark Ketting Chief Marketing Officer, Trek Beverages (Spanish version)
Collection: HBSP (USA)Ref.: HBS-918S28Published: Mar 27, 2012Reviewed: Sep 14, 2009Format: PDFPages: 7Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English