IESE (España)
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A Service Model for Cultural Excellence
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080-EKnowledge and Communication, Service and Operations ManagementCulture, that intrinsic expression of humankind, has somehow grown remote from the general public. Arts and cultural institutions, just like their business counterparts, urgently need to find new audiences, meet changing demands and consider their business models afresh. The whole sector needs to reinvent itself, says the author. But how? Beatriz Muñoz-Seca recommends that arts and cultural institutions focus not so much on their products as on c...Starting at €8.20
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Desarrolle su liderazgo para ganar impacto
Ibarra, Herminia; Lee, Yih-Teen; Liao, Yuan; Auricchio, Giuseppe; Káganer, EvgenyDossier DOS-26Information Technologies, Leadership and People ManagementMejorar como líder es la mejor garantía para dejar una huella realmente valiosa.Starting at €15.00
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Action Variables (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, Beatriz; Riverola, JosepTechnical Note PN-411-PBService and Operations ManagementThe technical note discusses the six action variables of a trading system: processes, capacity, flows, human resources, information system, and conflict resolution system.Starting at €8.20
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Para liderar, abandone su zona de confort
Ibarra, HerminiaArticle ART-2745Leadership and People ManagementLa mayoría de los ejecutivos que aspiran a ocupar puestos de más responsabilidad apenas tienen tiempo para diseñar una estrategia con la que alcanzar sus objetivos profesionales a largo plazo. Pero deben tener en cuenta que lo que fue garantía de éxito en el pasado no tiene por qué serlo en el futuro. En este artículo, la autora del libro Act Like a Leader, Think Like a Leader apunta cómo incrementar el potencial de liderazgo. El modelo qu...Starting at €8.20
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To Step Up as a Leader, You Need to Step Out
Ibarra, HerminiaArticle ART-2745-ELeadership and People ManagementMost professionals aspiring to positions of greater responsibility have little time to map out a strategy for reaching their long-term career goals. But what made executives successful in the past does not guarantee their success in the future. In this article, the author of Act Like a Leader, Think Like a Leader discusses how executives can step up their leadership potential. The thoughtful approach consists of three core elements: making...Starting at €8.20
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Leadership Development With Impact
Ibarra, Herminia; Lee, Yih-Teen; Liao, Yuan; Auricchio, Giuseppe; Káganer, EvgenyDossier DOS-26-EInformation Technologies, Leadership and People ManagementFeeling adrift? The illuminating ideas in this dossier will help you set a course to take your leadership higher.Starting at €15.00
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Un modelo de servicio para la excelencia cultural
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080Knowledge and Communication, Service and Operations ManagementLa cultura se ha alejado de la sociedad. Las instituciones culturales, al igual que las empresariales, necesitan urgentemente hallar nuevas audiencias, satisfacer los cambios en la demanda y repensar sus modelos de negocio. Según Beatriz Muñoz-Seca, todo el sector ha de reinventarse. Pero, ¿cómo? la autora recomienda no centrarse tanto en los productos como en crear experiencias más enriquecedoras para el cliente. Para ello propone la Secuencia d...Starting at €8.20
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The Service Activity Sequence (SAS) (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, BeatrizTechnical Note PN-481-PBService and Operations ManagementThe SAS describes the activities to transform an idea to a service delivery reality that is in constant change. It acknowledges a service as an unfinished proposal that needs constant tuning. The SAS has to be configured to pursue the company¿s strategic proposal. It will respond to the strategy by generating a materialized service that provides reality to the strategic intent. But, an ¿alive¿ service that is in constant movement. The SAS has eig...Starting at €8.20
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The Neonatal Service of the Hospital 12 de Octubre in Madrid (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, BeatrizCase P-1124-PBService and Operations ManagementThe case describes the service experience at the Neonatal Unit of the Hospital 12 de Octubre. It starts with a description of the activities of the Unit, and goes on to explain how the service is organized and how the use of a specific methodology assists in problem solving. The Unit is focused on understanding client needs that are not implicitly described and providing solutions and alternatives for demands that are not formally made.Starting at €8.20