HBSP (USA)
- Case
U.S. Export-Import Bank and the Three Gorges Dam (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-907S04Published: May 9, 2000Reviewed: Jul 21, 2000Format: PDFPages: 11Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: PDFPages: 33Language: English - Case
Bancaja: Developing Customer Intelligence (B)
Collection: HBSP (USA)Ref.: HBS-107066-EPublished: Feb 20, 2007Reviewed: May 14, 2008Format: PDFPages: 7Language: English - Case
Infosys' Relationship Scorecard: Measuring Transformational Partnerships
Collection: HBSP (USA)Ref.: HBS-109006-EPublished: Sep 7, 2008Reviewed: Aug 12, 2009Format: PDFPages: 34Language: English - Case
Multiasistencia: Redefining the Relationship with Its Service Professionals
Collection: HBSP (USA)Ref.: HBS-113143-EPublished: Jun 17, 2013Format: PDFPages: 8Language: English - Book Chapter
Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 1. It's Not About You
Collection: HBSP (USA)Ref.: HBS-1116BC-EPublished: Jun 2, 2020Format: PDFPages: 25Language: English - Book Chapter
Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 3. Love
Collection: HBSP (USA)Ref.: HBS-1118BC-EPublished: Jun 2, 2020Format: PDFPages: 30Language: English - Case
Madam C.J. Walker: Entrepreneur, Leader, and Philanthropist
Collection: HBSP (USA)Ref.: HBS-807145-EPublished: Mar 26, 2007Reviewed: Apr 11, 2011Format: PDFPages: 50Language: English - Teaching Note
Oprah Winfrey, Teaching Note
Collection: HBSP (USA)Ref.: HBS-808018-EPublished: Aug 14, 2007Reviewed: Feb 28, 2013Format: PDFPages: 14Language: English