HBSP (USA)
- Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: pdfPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Case
Where Should Pat Gelsinger's Time Go (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-718S15Published: Jan 9, 2017Format: pdfPages: 2Language: Spanish - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: pdfPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Case
Weathering the Storm at NYU Langone Medical Center
Collection: HBSP (USA)Ref.: HBS-616026-EPublished: Feb 3, 2016Reviewed: Feb 26, 2018Format: pdfPages: 33Language: English - Case
Moleskine (A)
Collection: HBSP (USA)Ref.: HBS-716407-EPublished: Apr 25, 2016Reviewed: Mar 11, 2019Format: pdfPages: 19Language: English - Case
Moleskine (B)
Collection: HBSP (USA)Ref.: HBS-716464-EPublished: May 18, 2016Reviewed: Nov 28, 2018Format: pdfPages: 10Language: English - Case
Where Should Pat Gelsinger's Time Go
Collection: HBSP (USA)Ref.: HBS-717408-EPublished: Jan 9, 2017Format: pdfPages: 2Language: English - Case
Becton Dickinson: Innovation and Growth (A)
Collection: HBSP (USA)Ref.: HBS-717419-EPublished: Jun 19, 2017Reviewed: Oct 10, 2017Format: pdfPages: 22Language: English