Darden University of Virginia (USA)
-
Business Process Mapping: Prospective Student Visits to the Darden School
Landel, Robert D.; Snyder, AndrewTechnical Note DARDEN-OM-1445-EService and Operations ManagementAppropriate for courses in operations management and process improvement. Hundreds of prospective students visit the Darden Graduate School of Business Administration throughout the academic year to interview for admission and gain a better understanding of the Darden educational experience. In anticipation of these visits, the Darden Admissions Office coordinates a typical schedule of events with the first-year (FY) and second-year (SY) student ...Starting at €8.20
-
Background Note on the Philippines and Financial Inclusion
Warnock, Veronica Cacdac; Warnock, Francis E.;Technical Note DARDEN-GEM-0149-EEconomicsThis note provides context regarding financial inclusion in the Philippines. It discusses the nature of poverty in the country; provides details on the financial system, especially the financial organizations that serve the poor; and presents some initiatives to broaden access to finance.Starting at €8.20
-
Business Process Mapping
Landel, Robert D.; Snyder, AndrewTechnical Note DARDEN-OM-1423-EService and Operations ManagementAppropriate for courses in operations management and process improvement. This technical note explains how to utilize process maps as tools to show workflow steps, clarify process expectations and responsibilities, and see possibilities for eliminating waste and redundancy. The note details when to use basic process mapping tools, why they work, and how to apply them. The note presents four types: Process Flowchart Map, Swim Lane Flowchart Map, S...Starting at €8.20
-
Business Process Mapping: The Darden School Mailroom
Landel, Robert D.; Snyder, AndrewTechnical Note DARDEN-OM-1444-EService and Operations ManagementThe Darden School mailroom and the activities of its manager are analyzed using process mapping and waste identification tools. The note illustrates how one can observe and analyze a process for which opportunities to create process maps, evaluate waste and savings potential, and create stakeholder buy-in for improvements are identified. Lean tools discussed include process flowcharts, SIPOC, seven waste analyses, and stakeholder engagement. Stud...Starting at €8.20
-
BPI Globe BanKO and Inclusive Banking in the Philippines
Warnock, Veronica Cacdac; Warnock, Francis E.Case DARDEN-GEM-0137-EEconomicsIn early 2014, John Rubio became CEO of BPI Globe BanKO, the three-year-old mobile-based savings bank that was far from accomplishing its mission to bring banking to the majority of Filipinos who did not have access to basic financial services, and to do so profitably. Rubio formulated a three-pillar strategy to increase customer acquisition and financial product offerings. His goals were to reach 1 million customers by year-end 2014 and supplant...Starting at €8.20
-
Lifting the Poor: A Microfinance NGO Approach in the Philippines
Warnock, Veronica Cacdac; Warnock, Francis E.;Case DARDEN-GEM-0148-EEconomicsUPLiFT, a microfinance NGO in the Philippines that provided microfinance and social services for the urban poor, was deciding whether to try to attain fast growth (tripling its clients in just a few years) or concentrate on serving the community in the philanthropic way it always had. The case presents UPLiFT's mission and operations, as well as the opportunities and challenges it faced in 2014.Starting at €8.20