IESE (España)
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A Service Model for Cultural Excellence
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080-EKnowledge and Communication, Service and Operations ManagementCulture, that intrinsic expression of humankind, has somehow grown remote from the general public. Arts and cultural institutions, just like their business counterparts, urgently need to find new audiences, meet changing demands and consider their business models afresh. The whole sector needs to reinvent itself, says the author. But how? Beatriz Muñoz-Seca recommends that arts and cultural institutions focus not so much on their products as on c...Starting at €8.20
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The Trial of Business Ethics
Vaccaro, Antonino; Kusyk, SophiaTechnical Note BEN-128-EBusiness Ethics and Corporate Social ResponsibilityWhy are we so skeptical about business ethics? Why, whenever we mention corporate social responsibility during a casual conversation, a tight smile appears on the face of our interlocutor? In the following pages we will try to explore this impenitent disbelief which seems to affect managers, scholars, consumers, activists and even policy makers. We think that there are very good reasons for being skeptical about how business ethics and CSR are ...Starting at €8.20
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Corporate Social Responsibility Non-Financial Reporting Standards: Measurement, Metrics, Labels and Awards at a Glance
Kusyk, SophiaTechnical Note BEN-127-EBusiness Ethics and Corporate Social ResponsibilityThe purpose of this note is to give a quick glance at the different components of a non-financial system and it will briefly outline the basics of non-financial performance as commonly practiced in enterprises. The note explains the basic process of a non-financial performance system and the main standards that are currently applied.Starting at €8.20
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The Power of Global Thinking
Kusyk, Sophia; Mooij, Marieke de; Reiche, B. Sebastian; Sánchez-Runde Sánchez, Carlos; Steers, Richard M.Dossier DOS-5-EBusiness Ethics and Corporate Social Responsibility, Leadership and People Management, MarketingThe world may be smaller, but the challenges are bigger. Managers need a new mindset that knows no bounds.Starting at €15.00
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Action Variables (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, Beatriz; Riverola, JosepTechnical Note PN-411-PBService and Operations ManagementThe technical note discusses the six action variables of a trading system: processes, capacity, flows, human resources, information system, and conflict resolution system.Starting at €8.20
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Learning to Navigate the Rough Seas of Ethics
Kusyk, SophiaArticle ART-1788-EBusiness Ethics and Corporate Social ResponsibilityIs our reasoning sound when we justify using sweatshops in Asian countries, paying bribes to secure contracts, and tolerating social and environmental degradation based on the argument that everyone else is doing it, and if we dont, a competitor will? Doing business across borders presents a minefield of ethical dilemmas that many managers are ill-equipped to deal with. This article tackles three main myths surrounding cross-cultural management:...Starting at €8.20
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Donde fueres haz negocios con ética
Kusyk, SophiaArticle ART-1788Business Ethics and Corporate Social Responsibility¿Es justificable subcontratar fábricas asiáticas que explotan a sus trabajadores, pagar sobornos para lograr contratos o tolerar la degradación social y medioambiental con el argumento de que todo el mundo lo hace y si no lo hacemos nosotros, lo hará un competidor? Hacer negocios en otros países plantea un sinfín de dilemas éticos que muchos directivos no están preparados para afrontar. Este artículo aborda tres grandes mitos que envuelven la ges...Starting at €8.20
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Un modelo de servicio para la excelencia cultural
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080Knowledge and Communication, Service and Operations ManagementLa cultura se ha alejado de la sociedad. Las instituciones culturales, al igual que las empresariales, necesitan urgentemente hallar nuevas audiencias, satisfacer los cambios en la demanda y repensar sus modelos de negocio. Según Beatriz Muñoz-Seca, todo el sector ha de reinventarse. Pero, ¿cómo? la autora recomienda no centrarse tanto en los productos como en crear experiencias más enriquecedoras para el cliente. Para ello propone la Secuencia d...Starting at €8.20
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El reto de pensar en global
Kusyk, Sophia; Mooij, Marieke de; Reiche, B. Sebastian; Sánchez-Runde Sánchez, Carlos; Steers, Richard M.Dossier DOS-5Business Ethics and Corporate Social Responsibility, Leadership and People Management, Marketing, StrategyEl mundo se ha hecho más pequeño pero los retos son hoy más grandes. Necesitamos pensar sin fronteras.Starting at €15.00
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The Service Activity Sequence (SAS) (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, BeatrizTechnical Note PN-481-PBService and Operations ManagementThe SAS describes the activities to transform an idea to a service delivery reality that is in constant change. It acknowledges a service as an unfinished proposal that needs constant tuning. The SAS has to be configured to pursue the company¿s strategic proposal. It will respond to the strategy by generating a materialized service that provides reality to the strategic intent. But, an ¿alive¿ service that is in constant movement. The SAS has eig...Starting at €8.20