IESE (España)
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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Persuasive Communication: (3) Ethos
de la Cierva, Yago; Burke, GregDPONO-3-ELeadership and People ManagementRecognize the principles on which persuasive communication is based. To know what elements of discourse need to be combined to reach the audience. -
Persuasive Communication: (5) Pathos
de la Cierva, Yago; Burke, GregDPONO-5-ELeadership and People ManagementRecognize the principles on which persuasive communication is based. To know what elements of discourse need to be combined to reach the audience. -
Comunicación Persuasiva: (5) Pathos
de la Cierva, Yago; Burke, GregDPONO-5Leadership and People ManagementReconocer los principios en los que se fundamenta la comunicación persuasiva. Conocer qué elementos del discurso se necesitan combinar para llegar a la audiencia. -
Eurostar and the Channel Tunnel Incident (B): Eurostar's Immediate Reaction
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1256-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (B) case describes the actions taken by Eurostar management immediately following the incident.Starting at €5.74
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Persuasive Communication: (4) Logos
de la Cierva, Yago; Burke, GregDPONO-4-ELeadership and People ManagementRecognize the principles on which persuasive communication is based. To know what elements of discourse need to be combined to reach the audience. -
Comunicación Persuasiva: (2) Storytelling
de la Cierva, Yago; Burke, GregDPONO-1Leadership and People ManagementReconocer los principios en los que se fundamenta la comunicación persuasiva. Conocer qué elementos del discurso se necesitan combinar para llegar a la audiencia. -
Comunicación Persuasiva: (1) Introducción
de la Cierva, Yago; Burke, GregDPONO-2Leadership and People ManagementReconocer los principios en los que se fundamenta la comunicación persuasiva. Conocer qué elementos del discurso se necesitan combinar para llegar a la audiencia. -
Macsa: Making the Transition from Products to Projects
García Pont, Carlos; Rocha e Oliveira, Paulo; Valadas, JorgeCase M-1255-EMarketing, Service and Operations ManagementMACSA competed in the coding and product identification industry, as it proportioned firms with the ability to trace all of its products form raw material to the end consumer. Their traditional strategy had been to sell "products" such as ink-jet printers, lasers, and labeling machines. In recent years, the company started to sell "projects" which included machines, software, and consulting. The case describes the challenges faced by the CEO and ...Starting at €8.20