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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-PBService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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Swarovski Crystal: el desafío de las bolsas de plásico: Diseño para la cadena de suministro
Sachon, Marc; Yankovic, NataliaCase P-1135Service and Operations ManagementSwarovski Crystal, la mayor unidad comercial estratégica del Grupo Swarovski, tiene que valorar la viabilidad de un cambio en el packaging de sus productos en las etapas de la cadena de suministro previas a la venta: utilizar bolsas de plástico en vez de las habituales cajas de regalo azul oscuro. Para ello, la dirección debe tener en cuenta no sólo los beneficios (relacionados, principalmente, con el ámbito operativo), sino también los desafíos ...Starting at €8.20
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MAASH - Una nueva técnica para el reemplazo de cadera
Yankovic, NataliaCase P-1141Innovation and Change, Service and Operations Management, StrategyEra un viernes por la mañana de la primavera del año 2007 y Felipe Delgado, miembro del equipo médico del Departamento de Cirugía Ortopédica y Traumatología del Hospital de Sant Celoni, se encontraba revisando, como cada semana, las historias médicas de los pacientes recientemente operados. Los resultados eran buenos -"como de costumbre"- pero sentía una creciente preocupación, puesto que percibía que los pacientes no se encontraban tan satisfech...Starting at €8.20
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El proyecto Indego Africa (A): Génesis y lanzamiento de una empresa social competitiva
Plana Olías, Alicia; Vaccaro, Antonino; Ramus, TommasoCase BE-203Business Ethics and Corporate Social Responsibility, EntrepreneurshipMatt Mitro, un abogado especializado en finanzas de proyectos de un bufete internacional, y su padre, Tom Mitro, fundaron Indego Africa (Indego es un acrónimo de independencia, desarrollo y gobierno) el 21 de junio de 2007. Constituida como entidad sin ánimo de lucro en Texas pero centrada en África, su misión era empoderar económicamente a las mujeres de Ruanda. Matt optó por este tipo de persona jurídica para subrayar la misión social de la org...Starting at €8.20
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El proyecto Indego Africa (B): Génesis y lanzamiento de una empresa social competitiva
Plana Olías, Alicia; Vaccaro, Antonino; Ramus, TommasoCase BE-204Business Ethics and Corporate Social Responsibility, EntrepreneurshipStarting at €5.74
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The Indego Africa Project (B): Genesis and launch of a competitive social enterprise
Plana Olías, Alicia; Vaccaro, Antonino; Ramus, TommasoCase BE-204-EBusiness Ethics and Corporate Social Responsibility, EntrepreneurshipPart B of the case The Indego Africa Project (A). Matt Mitro, a project finance attorney at an international law firm, and his father, Tom Mitro, founded Indego Africa on June 21, 2007. The organization (where "Indego" means "independence, development, governance") started as an Africa-centered nonprofit organization incorporated in Texas whose mission was to help Rwandan women by empowering them economically. Matt Mitro chose the nonprofit corp...Starting at €5.74
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El proyecto Africa Project (A y B): FInanzas
Plana Olías, Alicia; Vaccaro, Antonino; Ramus, TommasoCase BES-1Business Ethics and Corporate Social Responsibility, EntrepreneurshipMatt Mitro, a project finance attorney at an international law firm, and his father, Tom Mitro, founded INDEGO AFRICA (meaning INdependence, DEvelopment and GOvernance) on June 21, 2007. INDEGO started as an Africa-centered non-profit organization incorporated in Texas whose mission was to help Rwandan women through their economic empowerment. Matt chose the non-profit corporate form in order to emphasize the social mission and attract people to ...Starting at €8.20
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HIFU en el Hospital Universitario Mútua Terrassa
Yankovic, Natalia; Ribera, Jaume; Farré, MarçalCase P-1113Service and Operations ManagementPor un lado, este caso presenta la introducción de una nueva tecnología, HIFU (high-intensity focused ultrasound), en el Hospital Universitario Mútua Terrassa. Por otro, se describen tanto el mercado objetivo y los ingresos potenciales en los sectores privado y público como las distintas reacciones de los profesionales especializados en ginecología y oncología) a la introducción de dicha tecnología.Starting at €8.20
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Swarovski Crystal: The Polybag Challenge: Design for Supply Chain
Sachon, Marc; Yankovic, NataliaCase P-1135-EService and Operations ManagementSwarovski Crystal, the largest strategic business unit (SBU) of Swarovski Group, has to assess the feasibility changing the packaging of its products in the upstream part of its supply chain (i.e., prior to sales) to polybags instead of using the traditional dark blue gift boxes. In doing so, management has to consider not only the benefits (primarily in operations) but also the challenges (primarily in customer perception).Starting at €8.20
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The Indego Africa Project (A): Genesis and launch of a competitive social enterprise
Plana Olías, Alicia; Vaccaro, Antonino; Ramus, TommasoCase BE-203-EBusiness Ethics and Corporate Social Responsibility, EntrepreneurshipMatt Mitro, a project finance attorney at an international law firm, and his father, Tom Mitro, founded INDEGO AFRICA (meaning INdependence, DEvelopment and GOvernance) on June 21, 2007. INDEGO started as an Africa-centered non-profit organization incorporated in Texas whose mission was to help Rwandan women through their economic empowerment. Matt chose the non-profit corporate form in order to emphasize the social mission and attract people to ...Starting at €8.20