IESE (España)
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Karim Fayad (C)
González-Peralta, Oscar; Pin Arboledas, José RamónCase BE-199Business Ethics and Corporate Social Responsibility, Leadership and People ManagementAlberto Cobo lleva un año trabajando en el Departamento Comercial de Ferxam, una empresa de productos químicos. En este tiempo, el comportamiento de su jefe, Félix Ortega, Director Comercial, ha sufrido cambios que preocupan a Alberto, en especial desde la aparición de un nuevo cliente, Karim Fayad. Alberto se pregunta si debería hacer algo ante la nueva actitud de su jefe.Starting at €5.74
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Karim Fayad (A)
González-Peralta, Oscar; Pin Arboledas, José RamónCase BE-197-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementAlberto Cobo had been working in the Sales Department at Ferxam, a chemical products company, for one year. During that time, the behavior of his boss, Sales Manager Félix Ortega, had undergone changes that had Alberto worried, especially since the arrival of a new client, Karim Fayad. Alberto wondered whether he should do something about his boss's new attitude.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Responsible leaders
González-Peralta, OscarBENO-2-EBusiness Ethics and Corporate Social ResponsibilityUnderstand how organizations are committed to their purposes. -
Líderes responsables
González-Peralta, OscarInteractive Lecture BENO-2Business Ethics and Corporate Social ResponsibilityConocer el compromiso que tienen las organizaciones con su propósito. -
Karim Fayad (B)
González-Peralta, Oscar; Pin Arboledas, José RamónCase BE-198Business Ethics and Corporate Social Responsibility, Leadership and People ManagementAlberto Cobo lleva un año trabajando en el Departamento Comercial de Ferxam, una empresa de productos químicos. En este tiempo, el comportamiento de su jefe, Félix Ortega, Director Comercial, ha sufrido cambios que preocupan a Alberto, en especial desde la aparición de un nuevo cliente, Karim Fayad. Alberto se pregunta si debería hacer algo ante la nueva actitud de su jefe.Starting at €5.74
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Karim Fayad (C)
González-Peralta, Oscar; Pin Arboledas, José RamónCase BE-199-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementAlberto Cobo had been working in the Sales Department at Ferxam, a chemical products company, for one year. During that time, the behavior of his boss, Sales Manager Félix Ortega, had undergone changes that had Alberto worried, especially since the arrival of a new client, Karim Fayad. Alberto wondered whether he should do something about his boss's new attitude.Starting at €5.74
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Karim Fayad (A)
González-Peralta, Oscar; Pin Arboledas, José RamónCase BE-197Business Ethics and Corporate Social Responsibility, Leadership and People ManagementAlberto Cobo lleva un año trabajando en el Departamento Comercial de Ferxam, una empresa de productos químicos. En este tiempo, el comportamiento de su jefe, Félix Ortega, Director Comercial, ha sufrido cambios que preocupan a Alberto, en especial desde la aparición de un nuevo cliente, Karim Fayad. Alberto se pregunta si debería hacer algo ante la nueva actitud de su jefe.Starting at €8.20