IESE (España)
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Logistics
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-313-EService and Operations ManagementStarting at €8.20
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Communicating corporate citizenship: MRW and corporate social responsibility (A)
Levy, Jan; Sánchez, Pablo; Rodríguez Badal, Miguel ÁngelCase DG-1375-EStrategyThis case describes the corporate social responsibility (CSR) policy of MRW, Spain's second largest express courier company, and explains how it affects the company's communication policy and business strategy. The case first briefly outlines the history of the company and fills in some background to help understand its current expansion policy. It then gives information about certain management issues that have been considered vital to the organ...Starting at €8.20
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Tony O'Reilly - Teaching Note
Levy, Jan; Miller, PaddyTeaching Note FHT-37-ELeadership and People ManagementThis case focuses on the role of the CEO and is ideally contrasted with a contemporary on O'Reilly's such as Jack Welch. The case has been written for a leadership course, either on the MBA or a short executive programme. The case is a short biographical account of the career of Tony O'Reilly, who was CEO of HJ Heinz Company from 1979 to 1997.Starting at €0.00
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The Change Management Team at Dragoons Duncan Simpson and his Globally Distributed Team
Levy, Jan; Miller, PaddyCase FH-715-ELeadership and People ManagementThe case documents the Change Management Team (CMT) at the drinks company Dragoons and focuses on the team's leader, Duncan Simpson. It describes how the team was established in January 1998 to deal with change in the company and attempts to emphasise the "special nature" of the team, and how Newsome's own unique management style shaped that special nature.Starting at €8.20
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Change management team at Dragoons Duncan Simpson and his globally distributed team - Teaching Note, The
Levy, Jan; Miller, PaddyTeaching Note FHT-38-ELeadership and People ManagementThe case documents the Change Management Team (CMT) at the drinks company Diageo and focuses on the team's leader, Duncan Newsome. It describes how the team was established in January 1998 to deal with change in the company and attempts to emphasise the "special nature" of the team, and how Newsome's own unique management style shaped that special nature.Starting at €0.00
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Garantía de calidad: Creación del entorno de mejora
Marhuenda M. J.; Munoz-Seca, Beatriz; Riverola, JosepTechnical Note PN-352Service and Operations ManagementSe analiza la definición de calidad, presentando una breve historia sobre el término y el uso más frecuente de la palabra. Asimismo, se estudia la función de garantía de calidad y la herramienta para la creación del entorno de mejora. Definimos esta herramienta como el ciclo básico de control. (Also available in English).Starting at €8.20
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Buscando la ventaja competitiva a través de I+D
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-335Service and Operations ManagementEsta nota técnica forma parte del módulo de I+D del curso de Estrategia de las Operaciones. En ella se analiza la función de I+D, sus distintas configuraciones y el valor de sus variables.Starting at €8.20
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Diseño para la SAN
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-341Service and Operations ManagementTomando como estructura la SAN, se analiza la función de diseño y el concepto ampliado de DFM («Design for manufacturing»). (Also available in English).Starting at €8.20
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Los proveedores como parte de la SAN
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-342Service and Operations ManagementEsta nota técnica analiza el papel de los proveedores como parte de la SAN de la empresa. Se analizan las implicaciones del desarrollo de proveedores y del «partnering». (Also available in English).Starting at €8.20
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Logística
Marhuenda M. J.; Munoz-Seca, BeatrizTechnical Note PN-313Service and Operations ManagementEncuadrada en el curso de Estrategia de las Operaciones, esta nota técnica describe la función de logística, tanto de entrada como de salida. Analizada bajo el esquema de la Secuencia de Actividades de Negocio, la nota refiere las relaciones de la logística con las otras funciones de la SAN, así como un análisis de la función utilizando las seis variables básicas de acción: flujos, capacidad, proceso, recursos humanos, resolución de conflictos y ...Starting at €8.20