Description
The emergency department of any large hospital is frequently subject to substantial patient crowding, a result of arrivals by foot and ambulance, and limited resources. The San Francisco General Hospital is particularly crowded due to its prominence as the only trauma centre in the city. As a result, it is on ambulance diversion almost 25 per cent of the time, more than any other hospital in the area. Hospital managers are looking for ways to alleviate emergency department crowding and ambulance diversion.
Learning Objective
·Focus on issues surrounding the decision to go on ambulance diversion. ·Understand modeling process flows and introduce process simulation. ·Introduce graphical interactive simulation modeling tools.