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Business-driven Research at IBM Research India
Shih, Willy; Pierson, Margaret; Agarwal, Pankaj; Medicina, Diego; Prajogo, JuanCase HBS-612076-EWhat is the right mix between business-driven and pure research? This case considers the question in the setting of IBM Research India, where a management push for balance between exploratory research and the fulfillment of business needs meets some resistance from employees who were accustomed to so-called pure basic research. The case looks at the Spoken Web project, a good example of use-inspired research for which management has yet to develo...Starting at €8.20
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Microsoft IT India
Shih, Willy; Pierson, Margaret; Down, Alexander; Jurist, William; Medicina, Diego; Wang, HelenCase HBS-612078-ETo maximize their effectiveness, color cases should be printed in color. Raj Biyani faced tough challenges managing Microsoft IT India: leading a remote development organization in which key decisions were made in Redmond, and managing an organization that was perceived as less strategic than its sister Microsoft India Development Center with which it shared the Hyderabad, India site. The case follows Biyani's thought process in diagnosing the or...Starting at €8.20
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Humanitarian Assistance/Disaster Relief: What Can We Learn from Commercial Supply Chains
Shih, Willy; Pierson, MargaretCase HBS-615003-EService and Operations ManagementOrganizing speedy and efficient supply operations for unpredictable major natural disasters was a continuing challenge for the U.S. military, and the 2010 earthquake in Haiti was both unique in its operational scope and political complexity. As he reviewed the after-action reports, George Topic, the Vice Director of the Center for Joint and Strategic Logistics at the National Defense University wondered how the performance of disaster relief effo...Starting at €8.20